Global Customer Quality Manager (m/f/d)

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR NEW PAIR OF SHOES:

- Act as the central Quality contact for Customer Service organizations across all regions
- Development, implementation and training of global standards for consistent customer complaints handling across all regions
- Analyse worldwide complaint and return data to identify trends, recurring issues and emerging quality risks
- Initiate and coordinate containment actions, including product holds or stock blocking where required and drive root cause analysis and corrective actions together with the responsible functions
- Act as an escalation point for critical customer quality issues and coordinate cross-functional resolution
- Translate customer feedback into actionable quality insights for Product Development, Manufacturing, Sourcing and other relevant functions
- Establish and manage a global warehouse quality audit program, including audit planning, execution, reporting and follow-up of corrective actions
- Conduct regular quality audits at warehouses and distribution centers to ensure compliance with defined quality standards and processes

YOUR WALK OF LIFE:

- University degree in Quality Management, Engineering, Business Administration, Textile/Fashion Management, Shoe or Apparel Technology or a comparable field
- Experience or formal education in footwear, apparel, leather goods or related product categories is preferred
- Several years of professional experience in Quality Management, preferably in Customer Quality, Complaint Management or Product Quality
- Experience in developing, implementing and training global quality standards and processes
- Experience in conducting quality and process audits, preferably in warehouses or distribution centers
- Fluent English, both written and spoken; additional languages are an advantage
- Willingness to travel internationally

WE OFFER:

BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. We are looking forward to receiving your online application, stating your salary expectations!

If you have any further questions, please contact Ada Bralewska.