About this role
Job Summary:
Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.
Key Responsibilities:
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.
Required to assist other departement such like datacenter teams and shop work.
Technicians will need to travel to sites and stay in hotels. In many cases, the technicians travel on Sunday evenings
Technicians will also stand in for 24-hour callouts, although these are infrequent.
There will be a roster for this, resulting in on-call duty once a month.
We need technicians who are responsive and willing to work with the team, possibly bringing fresh ideas and comments to further improve our services.
We expect a good Dutch vocabulary. Additionally, proficiency in English is required as all our documents and reports are generated in English.