Manager Service Line Operations - Maternal Fetal Medicine

Department:
02255 GCMG Maternal Fetal Medicine: Cabarrus - OB/GYN: Maternal and Fetal Medicine

Status:
Full time

Benefits Eligible:
Yes

Hou rs Per Week:
40

Schedule Details/Additional Information:

- Monday - Friday
- 8am to 5pm
- Must be willing to travel to multiple locations.

Pay Range:
$44.15 - $66.25

Atrium Health Maternal Fetal Medicine Cabarrus is seeking a Service Line Operations Manager to provide strategic and operational leadership across its locations. The role oversees efficient daily operations, exceptional patient experience, financial performance, regulatory compliance, and high-quality care outcomes. Responsibilities also include developing leaders and teams, driving operational excellence, expanding growth and access, partnering with physicians and key stakeholders, and implementing continuous improvements aligned with organizational goals, patient experience, and workforce engagement. The manager may oversee clinical and non-clinical operations supervisors, clinicians, and frontline teammates. Prior management-level leadership experience is strongly preferred, along with experience in Women’s Health, Maternal Fetal Medicine, or a related subspecialty.

Major Responsibilities:

- Manages daily operations of assigned clinical delivery location(s) to ensure consistent execution of operational standards, workflows, and patient service expectations. Designs, optimizes and oversees operational performance across assigned areas. Develops operational plans aligned with service line and organizational strategy.
- Develops leaders, succession plans, organizational capability, and workforce strategy. Conducts hiring, onboarding, coaching, performance management, and development for leaders, clinicians and teammates. Responsible for teammate and clinician engagement. Sets clear expectations to inspire and motivate the team.
- Accountable for budget, labor management, productivity, financial performance, and expense control to support operational needs. Provides oversight of staffing plans and schedules to support operational needs and patient access.
- Collaborates and builds partnerships with physicians, APPs, executives, service lines, and external stakeholders to optimize patient care.
- Establishes consumer experience strategies and monitors performance trends. Partners with key stakeholders to drive overall patient experience. Responsible for timely resolution of any patient concerns, complaints and/or problems.
- Drives performance of key operational metrics, identifies operational improvement opportunities and implements actions to improve performance. Supports implementation of growth, access, and patient experience initiatives.
- Leads quality outcomes, regulatory readiness, accreditation standards, patient experience and improvement plans.  experience and access improvement efforts. Drives department-level KPIs, dashboards, productivity, access, and outcome measures. Continuously identifies and addresses operational improvement opportunities.
- Leads complex projects, growth initiatives, and cross-functional programs.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.  Ensures effective patient care practices to maximize the delivery of quality patient care and maintain compliance with local, state and federal laws, regulatory bodies and organization guidelines.

Licensure, Registration, and/or Certification Required:

- Specialty-specific education, training, and certifications may be required.

Education Required:

- ​​ Associate’s Degree or equivalent experience.
- Bachelor's degree in Healthcare Administration or related field preferred.

Experience Required:

- Typically requires 5 years of healthcare experience that includes knowledge and experience in clinic or hospital operations and management.
- 3-5 years of direct supervisory or management experience of healthcare operational teams preferred.

Knowledge, Skills & Abilities Required:

- Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.
- Strong operational leadership, project management, execution, and performance improvement skills across complex healthcare environments.
- Ability to lead others, establish accountability, team building, and drive results through clear expectations, coaching, change management, and conflict resolution. Ability to foster an engaged, high-performing work environment.
- Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, teammates, leaders, and cross-functional teams throughout the organization.
- Financial and analytical acumen, including problem-solving and decision making through the use of data. Ability to identify risks, trends, and improvement opportunities.
- Excellent interpersonal, written, and verbal communication and organizational skills.
- Ability to prioritize independently and respond to multiple demands in a timely fashion.

Physical Requirements and Working Conditions:

- Generally exposed to an office environment. May be exposed to a clinical environment.
- Frequent local travel to various care settings; therefore, will be exposed to road and weather conditions.
- Flexible schedule to accommodate clinician meetings that may occur before or after normal business hours.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance

Benefits and more

- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.