About this role
What you will do
- Oversee the quality and accuracy of outbound B2B customer orders, ensuring packaging, labelling, routing and customer requirements are met before dispatch.
- Process B2B shipments through customer portals, including uploading required documentation and tracking information, and resolve order or stock issues with relevant teams.
- Support inventory operations including bin management, stock consolidation, cycle counts, stock takes, inbound deliveries, system booking, putaway and internal transfer orders.
- Support day-to-day warehouse operations, including operational reporting, productivity tracking, driver and carrier coordination, safe loading and unloading, and key holding responsibilities when required.
- Provide guidance and training to warehouse colleagues, lead by example on company and site standards, and support a clean, organised and safe working environment in line with OSHA requirements.
What you should bring
- 3+ years’ experience working in a stock-based or B2B warehouse environment, with previous experience in warehouse, distribution or fulfilment operations.
- Experience using WMS/ERP systems; NetSuite experience is preferred, with experience of retailer compliance requirements or B2B shipping processes an advantage.
- Strong attention to detail, with a methodical and organised approach and the ability to maintain high levels of accuracy in a fast-paced, performance-driven environment.
- Excellent literacy, numeracy and communication skills, with the ability to prioritise competing deadlines and work effectively with colleagues, customers, drivers and carriers.
- Reliable and punctual, with a proactive, professional and calm approach to work and a willingness to support training, flexible hours, overtime and weekends during peak periods.
What we can offer you
- Thrive in a welcoming and collaborative workplace, supported by a friendly culture and regular team events that foster connection and engagement.
- Prioritise your well-being with comprehensive healthcare coverage, including medical, dental, and life insurance benefits.
- Enjoy a 50% discount on Lovehoney products and the opportunity to participate in our annual bonus plan.
- Take time to recharge with paid time off, sick leave, and floating holidays to support work-life balance.
- Grow your career with tailored development opportunities, including structured training programmes and regular feedback cycles.
- Protect your digital life at home and at work with a complimentary 1Password Family account, allowing you and your family to securely manage passwords and sensitive information.
Our interview process
- CV review
- HR Screening Call
- Hiring Manager Interview