About this role
What you will do
- Oversee daily Warehouse operations across Goods In, Returns and Inventory, allocating resources and prioritising workload to meet operational and service requirements.
- Monitor productivity, quality, service and inventory performance, using operational data to identify issues, implement corrective actions and support continuous improvement.
- Manage and develop assigned Warehouse colleagues, including probation reviews, one-to-ones, performance discussions, return-to-work meetings, attendance and holiday management, as well as supporting recruitment, onboarding and training.
- Own shift administration and operational reporting, including KPI and productivity reporting, EOS documentation, stock investigations, inventory adjustments and workforce planning, ensuring the Warehouse remains audit ready.
- Ensure compliance with Company Policies, Site Rules, HSE requirements and local legislation, promoting a positive safety culture while supporting operational escalations and acting as Key Holder, First Aider or Fire Marshal where required.
What you should bring
- Experience working within a Warehouse, Distribution or Fulfilment environment, with proven experience leading, coaching or developing individuals or teams in a fast-paced operational setting.
- Strong understanding of Warehouse Management Systems (WMS), ERP systems and Microsoft Office, including Excel; NetSuite experience is preferred.
- Ability to plan, prioritise and coordinate people, workload and operational activities, while analysing performance data to improve productivity, quality and service.
- Experience with people management activities such as performance reviews, probation meetings, return-to-work discussions or employee investigations is desirable.
- Excellent communication, organisation and problem-solving skills, with a positive and professional approach to leadership, accountability and managing competing priorities.
What we can offer you
- Thrive in a welcoming and collaborative workplace, supported by a friendly culture and regular team events that foster connection and engagement.
- Prioritise your well-being with comprehensive healthcare coverage, including medical, dental, and life insurance benefits.
- Enjoy a 50% discount on Lovehoney products and the opportunity to participate in our annual bonus plan.
- Take time to recharge with paid time off, sick leave, and floating holidays to support work-life balance.
- Grow your career with tailored development opportunities, including structured training programmes and regular feedback cycles.
- Protect your digital life at home and at work with a complimentary 1Password Family account, allowing you and your family to securely manage passwords and sensitive information.
Our interview process
- CV review
- HR Screening Call
- Hiring Manager Interview