About this role
company
At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!
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role
Resident Services Coordinator – Fill-In
NorthCreek Residential | East West Urban Management
About the Role
Looking for a flexible position where every shift makes a difference?
East West Urban Management is seeking a dependable, service-oriented Resident Services Coordinator to provide fill-in coverage at NorthCreek, a luxury residential community in Denver. This position supports the onsite team when regularly scheduled employees are away due to vacation, illness, or other staffing needs. You will help maintain a welcoming, secure, and responsive resident experience, often stepping in on short notice.
Job Location: NorthCreek Residential, Denver, CO
Pay Rate: $25.00 per hour
Schedule: Variable days and hours based on coverage needs; short-notice availability required. No regularly scheduled shifts or guaranteed hours.
Employment Status: Part-Time, On-Call (Non-Exempt)
Start Date: Immediately
Accepting Applications Until: November 30, 2026, or until filled
What You'll Do
· Welcome residents, guests, and vendors with attentive, professional service and help maintain a positive community experience.
· Provide reliable front desk coverage on varying shifts, including shifts assigned with short notice.
· Respond to resident questions and requests, communicate building information, and direct issues to the appropriate team member.
· Manage incoming packages and deliveries, maintain accurate logs, and notify residents promptly.
· Protect building security by verifying authorization, documenting key releases, and maintaining accurate key-control records.
· Coordinate authorized real estate showing access and support scheduled move-ins and move-outs in accordance with community procedures.
· Assist with amenity reservations and vendor access while following property policies and resident instructions.
· Use building software and communication tools to document activity and keep the onsite team informed during shift transitions.
· Respond calmly to urgent situations and promptly escalate safety, security, or service concerns.
About You
· High school diploma or equivalent.
· Experience in concierge, hospitality, front desk, or luxury residential service preferred.
· Able to accept variable assignments and respond to short-notice coverage requests; hours are not guaranteed.
· Strong communication, discretion, attention to detail, and commitment to resident service.
· Comfortable learning building software, key-control systems, and Microsoft Office tools; able to work independently.
Benefits & Perks
East West offers benefits and employee programs that may include health, dental, vision and accident insurance, life insurance, a 401(k) plan with discretionary employer match, paid time off and sick time, professional development, employee assistance resources, employee discounts, and referral opportunities. Eligibility for individual benefits depends on employment classification, hours worked, and applicable plan terms; some benefits may not be available to part-time, on-call employees.
Why Join Us
At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. Your work at NorthCreek helps residents feel welcomed and supported, and gives the onsite team dependable coverage when it matters most.
We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.
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