About this role
Call Center Representative
Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.
W e have an immediate opening for full-time Appointment Scheduling Agent in our Marshalltown office.
Responsibilities include:
- Answering telephone calls in a clear professional manner.
- Directing telephone calls accordingly.
- Making, canceling and rescheduling patient appointments.
- Gathering, verifying and entering demographic information.
- Opening and/or closing the clinic according to scheduled rotation.
- Maintaining patient records according to HIPAA guidelines.
- Effectively interacting with co-workers, physicians and patients.
- Performing other duties as needed.
Qualifications include:
- Ability to demonstrate strong patient service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to portray a professional attitude and appearance.
- Ability to demonstrate strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to thrive in a fast pace, high call volume environment.
- Ability to work M-F between the hours of 7:30AM and 5:30PM
Previous experience in a call center or medical office required.
If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime M-F work schedule and benefits (health and dental, 401k, paid-time off, etc.), please apply.
EOE