About this role
Job Overview
As Front Desk Receptionist you will play a lead role in creating consistently great client experiences from first point of contact through benefits verification and ongoing client care.
Key Responsibilities
- Triage front desk operations, answering phones, checking patients in/out.
- Coordinate patient appointments and clinical care.
- Manage incoming and outgoing shipments and deliveries.
- Verify insurance benefits and collect payments.
- Coordinate with billing department.
- Provide exceptional client service to patients, staff and vendors.
- Support continuity among work teams by documenting and communicating actions, irregularities and continuing needs.
- Maintain the reception area, keep inventory of furniture and supplies.
- Monitor and maintain ambiance, ensuring music/HNTV is playing at right volume and water dispenser is full.
Required Background
- Undergraduate Degree
- Active Medical Assistant License
- At least 2 years of relevant work experience
Desired Qualities & Skills
- Passion for mental wellness and client care.
- Strong problem-solving skills, ability to figure things out on your own when needed.
- Excellent verbal, written, and analytical skills.
- Ability to manage electronic medical records.
- Fluency with Gmail, Excel, Word or Google Drive, etc.