About this role
Service Advisor
Modern INFINITI of Greensboro | Greensboro, NC
Ready to take your automotive career to the next level? Join a family-owned dealership group where people matter!
What We Offer
- $60,000–$90,000 annual earning potential — salary plus commission
- Paid vacation and holidays available after 90 days of employment
- Health, dental, vision, life, and disability insurance, with enrollment available during designated benefits enrollment periods
- 401(k) with company match, subject to eligibility requirements
- Employee discounts on vehicles and services
- Ongoing training and opportunities for career advancement
- A supportive, family-oriented work environment with hands-on leadership
- The opportunity to grow with a fourth-generation, family-owned automotive group established in 1933
About the Opportunity
Modern INFINITI of Greensboro is looking for a motivated, customer-focused Service Advisor to join our service department! If you enjoy working with people, have a passion for the automotive industry, and know how to turn a great customer experience into a lasting relationship, we want to hear from you.
As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will help customers understand their vehicle's maintenance and repair needs while ensuring a smooth, professional, and transparent experience from check-in to vehicle delivery.
What You'll Do
- Greet customers and provide a welcoming, professional service experience.
- Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
- Prepare repair orders and communicate service recommendations, estimates, and timelines clearly.
- Work closely with technicians and the service department to ensure repairs are completed efficiently.
- Keep customers informed throughout the repair process and provide updates as needed.
- Recommend additional maintenance and repairs to help customers keep their vehicles safe and reliable.
- Build lasting customer relationships through trust, follow-up, and excellent customer service.
- Maintain accurate customer records and repair orders.
- Contribute to service department sales, customer satisfaction, and retention goals.
What We're Looking For
- Previous automotive Service Advisor or Service Writer experience preferred.
- Excellent communication, customer service, and relationship-building skills.
- Ability to explain automotive repairs and maintenance in a clear, customer-friendly manner.
- Strong organization, attention to detail, and follow-through.
- A positive attitude and the ability to work in a fast-paced service environment.
- A sales-minded approach with a commitment to customer satisfaction.
- Team-oriented mindset and willingness to learn and grow.
Experience with INFINITI or another luxury automotive brand is a plus!
Why Modern Automotive?
Modern Automotive is a fourth-generation, family-owned automotive group that has been serving customers since 1933. We take pride in our people, our reputation, and our commitment to building long-term relationships with both customers and employees.
We're not just looking for someone to write service orders. We're looking for a Service Advisor who wants to make a difference, build customer loyalty, contribute to a successful team, and grow their career with an established automotive group.
If you're ready to bring your customer service skills and automotive experience to Modern INFINITI of Greensboro, apply today!