About this role
Do you want to be part of an agile team where colleagueship truly matters?
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It’s the individual that defines the team. And it’s the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us.
POSITION SUMMARY
The role of Service Lead Technician directly supports Nordex's mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world.
The Service Lead Technician is responsible for providing functional leadership to onsite Service Technicians while performing advanced troubleshooting, maintenance, and repair activities on wind turbines with a strong commitment to safety and operational excellence. This role serves as the primary onsite technical lead and customer contact, ensuring effective communication, high turbine availability, and superior service delivery.
The Service Lead Technician works closely with customers, technicians, coordinators, Local Operations Managers, and back-office teams to support safe and efficient wind farm operations while contributing to customer satisfaction and long-term company growth.
WHAT YOU'LL DO
- Lead and support onsite Service Technicians by providing technical guidance, mentoring, and functional leadership.
- Serve as the primary customer contact for daily operations, maintenance activities, and monthly reporting.
- Perform maintenance, troubleshooting, repair, and operational activities on wind turbines and associated equipment.
- Diagnose mechanical, electrical, hydraulic, and control system malfunctions and independently perform fault-finding activities.
- Execute preventive maintenance activities according to established service schedules and maintenance plans.
- Plan, review, prioritize, and adjust daily work schedules to ensure safe and efficient completion of service activities.
- Dispatch and assign technicians while ensuring required tools, materials, documentation, and resources are available.
- Monitor service notifications, create service orders for deferred corrective actions, and maintain accurate work order data within ERP systems.
- Collaborate with technicians, coordinators, Local Operations Managers, and customers to support operational goals and maximize turbine availability.
- Maintain accurate records, service reports, downtime documentation, material bookings, and maintenance documentation utilizing Nordex systems.
- Support technicians in resolving complex technical faults and evaluating competency development through on-the-job training.
- Administer inventory management processes, including material receipt, storage, inventory counts, procurement activities, and return of defective components.
- Maintain service points, tools, vehicles, and site inventory to company standards.
- Participate in field training initiatives and ensure effective knowledge transfer within the team.
- Support continuous improvement initiatives and uphold Nordex operational and safety standards.
WHAT YOU HAVE
- Strong leadership, communication, mentoring, and customer service skills.
- Extensive knowledge of wind turbine troubleshooting, component diagnostics, and system performance analysis.
- Advanced understanding of electrical and mechanical systems, including the use of testing equipment, hand tools, and power tools.
- Ability to work independently and effectively within a team-oriented environment.
- Strong planning, organizational, and resource management capabilities.
- Experience using ERP systems, mobile field service applications, and wind turbine operational software.
- Strong attention to detail with a commitment to quality workmanship and safety.
- Ability to obtain certification and safely work with medium-voltage and high-voltage equipment.
- Proficiency with computers, Microsoft Office applications, and other business software.
- Excellent English communication skills, both written and verbal.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Education & Experience
- Associate degree or technical school certificate preferred; equivalent experience may be considered in lieu of formal education.
- Technical or vocational training in electrical, mechanical, mechatronics, or a related field preferred.
- GWO certifications including Working at Heights, First Aid, Fire Awareness, and Manual Handling preferred.
- STTL Levels 1, 2, and 3 preferred.
- Minimum 4 years of experience in the renewable energy industry, specifically wind turbine operations and maintenance.
- Minimum 4 years of wind industry experience, depending on education and technical background.
- Demonstrated experience leading teams and supporting field operations in a wind farm environment preferred.
Additional Requirements
- Valid driver's license with a satisfactory driving record required.
- Driving is an essential function of the position and candidates must remain insurable under the company's auto insurance policy.
- Must be able to obtain and maintain a valid U.S. Passport.
- Ability to safely travel to the wind farm within 45 minutes during emergency situations.
- Ability to climb vertical ladders and work at heights up to 120 meters (394 feet).
- Ability to lift, move, and manipulate up to 44 pounds (20 kg).
- Ability to meet OSHA and ANSI weight requirements of 265 pounds maximum.
- Must successfully complete a pre-employment physical examination and meet the physical demands of the role.
- Ability to work indoors and outdoors in varying weather conditions, including heat, cold, humidity, dust, pollen, and confined spaces.
- Ability to climb turbine towers daily (up to 100 meters) as required.
- Participation in an on-call rotation is required.
- Willingness to work overtime, weekends, holidays, rotating shifts, and respond to planned or emergency outages.
- Willingness to travel approximately 5-10% for training and support at other wind farm locations.
- Must be authorized to work in the United States.
Success in This Role
- Maintain a strong safety culture and lead by example in all work activities.
- Deliver exceptional customer service through effective communication and technical expertise.
- Achieve high turbine availability and operational performance.
- Support team development through coaching, mentoring, and knowledge sharing.
- Ensure accurate reporting, documentation, and inventory management.
- Effectively coordinate resources and technicians to maximize productivity and service quality.
- Build strong working relationships with customers, field teams, and operational stakeholders.
Nordex places the highest priority on the safe operations of its business. As such, we are seeking a candidate who is committed to maintaining and promoting safety standards at all times. The ideal candidate must:
- Demonstrate a strong understanding of and commitment to safety protocols and procedures.
- Ensure compliance with all safety regulations and company policies.
- Proactively identify and mitigate potential safety hazards.
- Properly use applicable safety equipment, including but not limited to eye protection, hearing protection, steel-toe boots, hard hats, and fall protection equipment.
- Communicate effectively with team members and management to maintain a safe work environment.
- Speak and understand English fluently to effectively communicate safety and job-related information, follow safety instructions, and collaborate with supervisors, customers, and team members.
We believe our employees are our greatest assets at Nordex. In addition to the opportunity to make our world a little more sustainable we offer you a total rewards program* designed to recognize and reward the dedication, hard work, and commitment of our team members. We are proud to offer a comprehensive package that aligns with our core values of Respect, Integrity, Colleagueship, and Ownership.
Financial Benefits
- Paid Time Off - Three (3) weeks accrued (120 hours)
- Medical & Pharmacy Insuran ce with multiple options to best meet your needs
- Health Savings Account (HSA) with Employer Contribution
- Flex Spending Account (FSA)
- Dental Insurance
- Vision Insurance
- Short-Term / Long-Term Disability Insurance
- Life and AD&D Insurance
- 401(k) with Employer Match
- Student Debt Repayment
- Tuition Reimbursement
Wellbeing, Family Planning, and Voluntary Benefits
- Employee Assistance Program (EAP)
- Parental Leave
- Calm Subscription
- Gym Membership Reimbursement
- Accident Insurance
- Legal Plans
- Spot Pet Insurance
- Auto and Home Insurance
- And much more…
*Offers may vary by location and eligibility.
Equal Opportunity:
Nordex adheres to a policy of equal employment opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
DEI:
We are committed to creating an environment and culture in which Diversity and Inclusion is recognized as a true opportunity and value for the organization. We welcome you to learn more by visiting this link: Diversity & Inclusion - Nordex SE