About this role
About Bill Wilson Center:
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!
Job Summary:
The Program Manager oversees the planning, organization and service delivery of the Direct Cash Program. The Program Manager supervises the case management staff to ensure the delivery of high quality of service, client centered care and monitor program outcomes. The Program Manager is responsible for the day-to-day operations of the program, establishing a supportive and welcoming atmosphere for all program participants homeless street youth receiving services by performing the following duties and responsibilities within the Vision, Mission and Agency Values of BWC
Essential Duties/Responsibilities:
- Ensure the team accurately and promptly logs all client case notes and service transactions interactions in Homeless Management Information System (HMIS) or internal databases.
- Oversee the program's operational budget, tracking expenses related to client assistance and stipends.
- Creation of monthly check requests and tracking of financial services
- Manage the requisition and hiring process for staff
- Oversee the teams daily assignments, ensuring equitable distribution of workload and troubleshooting complex, high-barrier participant cases.
- Monitor front-line staff to ensure they are meeting performance standards. Routinely audit staff contact logs, client follow-ups, and daily task completion.
- Ensure all staff maintain up-to-date client records, statistical data, and required documentation within HMIS and AWARDS database systems, strictly adhering to agency and contractor timelines and confidentiality policies.
- Review and analyze program data, trends, and participant outcomes. Prepare and submit comprehensive reports required for government contracts, private grants, and internal agency dashboards.
- Actively participate in the agencys Program Quality Improvement (PQI) processes to continuously elevate service delivery standards.
- Assist Director in ensuring all daily operations meet strict programmatic, legal, and fiscal grant requirements.
- Conduct regular OKR check-ins with staff, identifying operational bottlenecks early and pivoting team strategies to ensure Key Results are met on time.
- Other duties as assigned.
Qualifications
Education and Experience:
- Experience working with people including those that have intersected with the foster care or probation systems and/or those that have experienced homelessness, or personal experience in the above.
- Associates Bachelors Degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement
- Experience working with culturally diverse clients.
Required Skills/Abilities:
- Walk through the enclave
- Lift at list 20 lbs
- Bend/Crouches
- Communication
- Reliable transportation
- Record information
Work Environment:
- Fast paced
- Office Setting
- Community Based
Salary Range:
$68,640 - $72,800
Employee Benefits & Perks:
We offer a generous compensation package for full-time employees that includes the following:
- 4 Weeks Accrued PTO
- 14 Paid Holidays Per Year
- Paid Health, Dental, Vision & Voluntary Life Insurance Plans
- Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
- 401 (K) Retirement Plan
- 24/7 Employee Assistance Program
- Upward Career Mobility
- Discounts and Savings through Tickets At Work and LifeMart
EEO:
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agencys operations, responsibilities may be modified at any time.