Dispatcher

Job Title: Dispatcher Job Description
The dispatcher plays a key role in supporting a nationwide sales and service team that delivers comprehensive chemical products and solutions to customers in the food service and hospitality industries. This position coordinates service assignments for approximately 300 field associates, organizing and delegating work through a dispatch queue. The role focuses on driving operational excellence and optimizing the field teams ability to provide best-in-class service to customers in a high-volume, fast-paced environment.
Responsibilities
- Process a high volume of incoming service requests accurately and efficiently.
- Assign service appointments and dispatch service technicians to customer locations, ensuring timely response and prioritization of customer needs.
- Develop, maintain, and adjust technician schedules to ensure proper staff coverage based on changing customer demands.
- Optimize service technician hours, availability, and accountability to maximize operational efficiency.
- Collaborate with area leadership to support Retain, Grow, and Gain initiatives and overall business objectives.
- Partner continually with field associates to troubleshoot issues, resolve problems, and influence operations to improve field effectiveness.
- Use CRM and call center tools to track service requests, document activities, and maintain accurate records.
- Perform data entry and manage information in spreadsheets and dispatch systems with a high level of accuracy.
- Organize and support meetings and communications related to service operations and dispatch activities.
- Provide professional, responsive customer service and support to internal stakeholders and external customers.
- Manage changing priorities in a dynamic environment while maintaining service quality and meeting deadlines.
Essential Skills
- Prior dispatching experience in a service or call center environment strongly preferred.
- Customer service experience with a commitment to delivering high-quality support.
- Experience coordinating schedules and handling high-volume workloads.
- Proficiency with Excel, including sorting, filtering, and basic spreadsheet functions.
- Comfort using Microsoft applications and CRM or call center systems.
- Strong communication skills, both written and verbal, for interacting with technicians, leadership, and customers.
- Ability to perform accurate data entry and manage dispatch and service information.
- Demonstrated ability to manage changing priorities and work effectively under time pressure.
- Strong conflict-resolution skills to address and resolve scheduling or service-related issues.
Additional Skills & Qualifications
- Positive attitude and professional demeanor when working with customers and team members.
- Solution-oriented mindset with a focus on problem-solving and continuous improvement.
- Self-starter who can work independently in a remote environment.
- Willingness to learn new systems, tools, and processes.
- Ability to collaborate effectively with area leadership and field associates.
- Interest in pursuing a long-term career path in service, sales, or operations management.
Work Environment
This role is 100% remote/work-from-home and operates on a MondayFriday day shift schedule, typically 7:00 a.m. to 4:00 p.m. Candidates should reside within approximately a 100-mile radius of the Newark, NJ area to align with team and regional needs. You will work as part of a growing team of dispatchers, expanding from about 30 to 60 team members, in a flexible and independent work environment. The position offers access to innovative tools, technology, and resources that support a world-class sales and service organization, along with the potential for a 1012 month contract that may lead to permanent hire. The culture emphasizes inclusion, engagement of diverse perspectives, and opportunities for long-term career growth in service, sales, or management.
Job Type & Location
This is a Contract position based out of Newark, NJ.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Newark, NJ.
Application Deadline
This position is anticipated to close on Nov 7, 2026.
Workplace Type
This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.