Order Entry Specialist

Job Title: Order Entry Specialist Job Description
The Order Entry Specialist supports customers, distributors, and sales representatives throughout the order process by accurately processing purchase orders, providing pricing information, and coordinating closely with internal teams such as shipping, production, quality, sales, and accounting. This role operates in a fast-paced customer service environment and requires a friendly, detail-oriented professional who can quickly learn new products and processes, take direction, and independently manage day-to-day workload. Prior manufacturing experience is not required, as product knowledge and technical resources will be provided.
Responsibilities
- Process incoming purchase orders and accurately enter customer orders into the Epicor system.
- Review purchase orders for accuracy, including pricing, quantities, product information, and other order details before entry.
- Receive customer purchase orders, verify information for accuracy, double-check pricing, and ensure data is entered correctly.
- Respond to customer, distributor, and sales representative inquiries via email and phone regarding orders, pricing, shipping, products, and general questions.
- Provide pricing information using established price lists for stock, made-to-order, and custom products.
- Communicate with customers about order status, product questions, shipping details, and other order-related needs.
- Work closely with sales representatives and internal departments, particularly shipping, production, quality, and accounting, to keep orders moving and ensure customer needs are addressed.
- Assist with returns, exchanges, credits, shipping concerns, and customer complaints by following established procedures and obtaining appropriate approvals.
- Escalate pricing discrepancies, shipping issues, returns, credits, customer complaints, and production or lead-time concerns to the Customer Success Manager when appropriate.
- Maintain customer and territory-specific documentation related to shipping, data entry, and billing requirements.
- Support domestic business across multiple territories rather than managing a dedicated book of individual customer accounts.
- Collaborate with the Customer Success Manager on more complex issues or decisions that should not be handled independently.
Essential Skills
- High school diploma or GED.
- At least 2 years of customer service experience in an office or professional environment.
- At least 2 years of proficiency with Microsoft Office, including Excel.
- Strong attention to detail and accuracy in order entry and data entry.
- Ability to work effectively in a fast-paced customer service environment.
- Comfort with learning new products, systems, and processes quickly.
- Strong verbal and written communication skills for interacting with customers, distributors, and sales representatives.
- Ability to follow established procedures and escalate issues appropriately.
- Capability to manage day-to-day workload independently while taking direction as needed.
- Experience with order entry, data entry, customer service, and order processing.
Additional Skills & Qualifications
- Previous experience working in Epicor is highly preferred.
- Customer service or order-processing experience within a manufacturing environment.
- Experience supporting sales representatives, distributors, or territory-based customers.
- Comfort collaborating with cross-functional teams such as shipping, production, quality, sales, and accounting.
- Ability to maintain organized documentation related to shipping, billing, and territory requirements.
Work Environment
This is a fully onsite position with a Minnesota-based manufacturer that develops corrosion-control technologies and protective packaging solutions for industries including manufacturing, automotive, electronics, construction, and metalworking. The organization is known for its Vapor phase Corrosion Inhibitor (VpCI) technology, which protects metal products and equipment from corrosion during manufacturing, storage, and transportation. The Order Entry Specialist works within a customer service function that supports domestic business across multiple territories, reporting into a Customer Success leadership structure. The broader company employs approximately 160 people and operates across multiple locations, including Cambridge, Minnesota; Wisconsin; Sarasota; Montreal; and Croatia. The environment is professional, collaborative, and fast-paced, with regular interaction with shipping, production, quality, sales, and accounting teams in an office-based setting.
Job Type & Location
This is a Contract to Hire position based out of Saint Paul, MN.
Pay and Benefits
The pay range for this position is $23.50 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Saint Paul, MN.
Application Deadline
This position is anticipated to close on Oct 31, 2026.
Workplace Type
This is a fully onsite position in Saint Paul,MN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.