[LPS] Network Engineer (12 hours shift)

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).

Key responsibilities

- Ensure that the network is performing normally by using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
- Ensure that all incidents reported are supported on timely manner.
- Travel to remote sites for troubleshooting and support as needed.
- Ensure that all alerts and events in the monitoring tools are being attended to.
- Perform timely escalation to 3rd vendors for hardware, software and telco related problems.
- Support service requests for operational changes related to load balancers, network switching and routing, firewall rules, update of security policies in security devices.
- Perform firmware upgrades for network and security devices.
- Check and react to security events on intrusion detection and prevention system, WAF
- Check, troubleshoot and log ticket to Cloud Service Providers for networking components deployed in Azure, AWS.
- Proficiency in using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
- Analyze network performance issues and recommends optimization options for implementation.
- Perform NetFlow tracing
- Ensure timely update and closure of ITSM tickets
- Work with the team and 3rd party vendors to provide root cause analysis for incidents.

Required Skills & Qualifications

- 8 or more years of relevant hands-on experience.
- Willing to work on 24x7 operational shifts .

- Strong understanding of routing protocols, SDN, VPNs, and network security best practices.
- Certification: CCNA or equivalent.

- Experience with network monitoring and support of Cisco Routing and Switching, Network load balancers, Checkpoint or Palo Alto Firewalls
- Familiar with ITIL best practices and processes
- Good knowledge of networking (IP addressing, routing, VLANs)

- Familiarity with automation tools (Python, Ansible) and orchestration concepts.