Specialist - Intune & Modern Workplace

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Specialist - Intune & Modern workplace in Bangalore we’re looking for?

Your future role

Take on a new challenge and apply your technical and professional expertise in a cutting-edge field. You’ll work alongside a collaborative and innovative team of professionals.

You'll play a key role in ensuring seamless endpoint management across the globe, contributing to the efficiency and security of our operations. Day-to-day, you’ll work closely with teams across the business (Technical SPOCs, service owners, architects), design and deploy solutions using SCCM and Intune, and develop high-quality support services, among other responsibilities.

You’ll specifically take care of designing, updating, testing, and releasing Autopilot PCs, but also managing global processes and being available for on-call emergency situations.

JOB PURPOSE:

Reporting to the Head EUC File, Print and Infra , Specialist - Intune & Modern Workplace will oversee End User Computing L3 activities across Alstom.

Experience in the design and deployment of the following technologies: Microsoft Windows 10/11, MECM, Intune, Autopilot, PowerShell.

Key Responsibilities & Accountabilities:

- Design, deploy, and maintain Intune configuration profiles, compliance policies, and Script deployments for Windows and macOS devices.

- Ensure alignment with security standards and operational requirements.

- Develop and maintain PowerShell scripts and other automation tools to streamline device onboarding, policy enforcement, and reporting.

- Explore Integration Intune with other Microsoft 365 services for end-to-end automation.

- In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11

- Bring in move AI in technologies and explore possibilities to have AI in day-to-day life for better user experience.

- Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues

- Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads

- Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions

- Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities

- Collaborate with SCCM, Security, and Network teams for co-management and hybrid scenarios.

- Lead troubleshooting and root cause analysis for device-related incidents, ensuring minimum downtime and maximum user satisfaction.

- Monitor and optimize performance, user experience, and policy effectiveness using analytics and reporting tools.

- Document processes, develop knowledge base articles, and provide training to Level 1/2 support teams.

- Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required

- Flexibility in managing global processes and being available on-call for emergency situations

- Develop and implement high quality support services, knowledge base content, best practices and methodologies

- Excellent Communication skills; both oral and written

- Have efficient time management, attention to detail and critical thinking skills

PROFILE:

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

- We are seeking a highly skilled and experienced Intune Expert with 7 - 12 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of Intune, SCCM and Windows OS, strong problem-solving abilities, and a proven track record in managing complex IT.

- Should have good communication and vendor management skills to interact with business across the globe.

- Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

- Proven experience managing Microsoft Intune in enterprise environments.

- Strong knowledge of Windows 10/11 and macOS device management.

- Proficiency in PowerShell and automation frameworks.

- Familiarity with Microsoft Endpoint Manager, Azure AD, and Microsoft 365 ecosystem.

- Experience with process improvement methodologies (e.g., Lean, ITIL) is a plus.

- Excellent communication and documentation skills.

- Ability to collaborate, influence and motivate cross-functional teams

- Team player

- Ability and flexibility to adapt to change, including shifting and competing priorities

- Demonstrated competency collaborative work with strong abilities in relationship management.

- Proven ability to work in global companies and delivering solutions across multiple geographies

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.