About this role
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
L1 Job Description
Technical Support & Operations
- Responsible for supporting Windows Server, VMware related infrastructure services globally .
- Provide Level 1 technical support for incidents, service requests, problems, and changes, ensuring timely resolution within agreed SLAs.
- Basic troubleshooting for Windows Server operating systems, DNS, DHCP, IIS, File Services.
- Support VMware virtual infrastructure including VM provisioning, resource optimization, snapshots, storage management, and lifecycle activities.
- Participate in 24x7 on-call support scheduled maintenance windows.
- Basic knowledge of PowerShell scripting and automation.
- Develop and maintain scripts to automate repetitive operational and administrative tasks.
- Deliver approved IT improvements and business-driven demand requests within agreed timelines.
Incident, Problem & Change Management
- Basic technical investigations for incidents and service disruptions.
- Knowledge on to root cause analysis (RCA) and implement corrective and preventive actions for recurring issues.
- Implement and execute infrastructure changes following the Global Change Management Process .
- Ensure qualification, testing, validation, implementation, and post-implementation review activities are completed as required.
Monitoring & Service Reliability
- Monitor system health, performance, capacity, and availability using enterprise monitoring tools.
- Support backup, recovery, disaster recovery, and business continuity processes.
- Ensure operating systems, applications, and infrastructure components are patched and maintained according to company policies.
Security & Compliance
- Support security remediation activities, vulnerability management, and compliance initiatives.
Configuration & Asset Management
- Maintain accurate configuration item (CI) records in CMDB and ensure infrastructure documentation remains current.
- Manage server lifecycle activities including commissioning, maintenance, and decommissioning.
Documentation & Knowledge Management
- Create, maintain, and improve technical documentation, standard operating procedures (SOPs), knowledge articles, and operational runbooks.
- Contribute to knowledge sharing and continuous learning within the team.
- Drive service reviews, governance meetings, and continual service improvement initiatives.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!