About this role
Role Purpose
Own the end-to-end renewal lifecycle for channel partner-managed accounts, ensuring timely renewals, revenue retention and continuity of customer relationships through proactive partner engagement, structured follow-ups and effective internal coordination.
Key Accountabilities
1. Renewals & Revenue Retention – Primary Accountability
- Own renewal planning, tracking and closure for all assigned partner-managed accounts.
- Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps.
- Engage channel partners proactively to secure timely customer renewals.
- Identify accounts at risk of non-renewal and initiate corrective action.
- Coordinate renewal proposals, commercial approvals, documentation and order closure.
- Minimize revenue leakage from missed, delayed or unsuccessful renewals.
2. Channel Partner Relationship Management
- Act as the primary point of contact for assigned channel partners on renewals.
- Drive partner accountability for customer engagement, renewal discussions and closure.
- Conduct periodic partner reviews to assess renewal status, risks and opportunities.
- Resolve partner concerns and escalations affecting customer retention.
3. Customer Retention & Account Health
- Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks.
- Track customer satisfaction, usage concerns and contractual commitments.
- Facilitate timely resolution of issues impacting renewal decisions.
- Identify opportunities for contract expansion, upselling and cross-selling.
4. Renewal Operations & Commercial Coordination
- Maintain accurate contract records, renewal dates, pricing and commercial terms.
- Coordinate quotations, purchase orders, agreements, invoicing and partner commissions.
- Ensure CRM accuracy and renewal forecast visibility.
- Standardize renewal workflows and improve turnaround times.
Requirements
- Renewal Management: Proven experience managing end-to-end B2B SaaS or enterprise customer renewals, ensuring timely closure and revenue retention.
- Channel Partner Management: Ability to engage, coordinate and drive channel partners to secure customer renewals.
- Revenue Retention: Strong focus on minimizing churn, protecting recurring revenue and identifying renewal risks proactively.
- Commercial Coordination: Experience handling renewal quotations, pricing discussions, negotiations, purchase orders and contracts.
- Pipeline & CRM Management: Ability to maintain renewal trackers, forecast revenue and manage 90/60/30-day renewal cycles.
- Stakeholder Management: Strong follow-up, relationship-building and coordination skills across partners, customers and internal teams.
- Experience : 0 to 1 year
Benefits
- We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
- Personal accidental insurance for you.
- Great company culture.
- Exposure to the fastest growing domain.
- We offer gratuity.