About this role

Job Requirements

Role/ Job Title: Product Manager-Credit Cards

Function/ Department: Credit Card

Job Purpose:

The Product Manager - Credit Card Payments will be responsible for driving end-to-end payment transaction performance across the credit card portfolio by optimizing authorization rates, reducing transaction declines, strengthening fraud controls, and identifying emerging misuse patterns. The role requires a deep understanding of the card payment ecosystem, including transaction lifecycle management from Acquirer to Network to Issuer and vice versa.

The incumbent will work closely with Visa, Mastercard, RuPay, technology teams, fraud risk teams, operations to implement industry best practices, innovative payment solutions, and fraud prevention strategies. The objective is to enhance customer experience, improve transaction success rates, minimize fraud losses, and maintain a healthy credit card portfolio.

Roles & Responsibilities:

- Manage and optimize the end-to-end credit card payment journey across POS, E-commerce, Contactless, Tokenized transactions, ATM, UPI-on-Credit Card.
- Possess a strong understanding of card transaction flows involving Acquirers, Payment Gateways, Networks (Visa, Mastercard, RuPay), Processors, and Issuers.
- Monitor authorization performance and identify key drivers of transaction declines across channels, networks, merchants, MCCs, geographies, and customer segments.
- Analyze decline trends and implement corrective actions to improve authorization approval rates while balancing fraud risk and regulatory requirements.
- Benchmark portfolio performance against industry best practices and drive strategic initiatives to enhance transaction success rates and customer experience.
- Continuously track emerging fraud trends, industry fraud modus operandi, and evolving payment ecosystem risks.
- Work closely with Risk Control Unit (RCU), Fraud Risk, Analytics, Operations, and Technology teams to design and implement fraud prevention strategies.
- Drive implementation of system-level, device-level, channel-level, and transaction-level controls to reduce fraud exposure and mitigate financial losses.
- Evaluate and deploy advanced fraud prevention initiatives, including behavioral analytics, device intelligence, velocity checks, and authentication enhancements.
- Develop monitoring frameworks and controls to ensure timely detection and mitigation of credit card misuse.
- Analyze portfolio trends using transaction data, fraud data, chargebacks, and customer behavior analytics to derive actionable insights.
- Drive automation of reporting, monitoring dashboards, and transaction intelligence frameworks to improve decision-making and operational efficiency.
- Prepare business cases, product requirement documents, and impact assessments for new payment initiatives and fraud prevention enhancements.
- Provide regular MIS, portfolio insights, and strategic recommendations to senior management on payment performance, fraud trends, authorization metrics, and portfolio health.

Secondary Responsibilities:

- Coordinate with Visa, Mastercard, RuPay, NPCI, payment gateways, and acquiring partners for issue resolution, new initiatives, and performance improvement programs.
- Support implementation of regulatory and network mandate changes impacting credit card payments and transaction processing.
- Manage customer experience initiatives related to payment journeys, transaction declines, authentication flows, and dispute management.
- Conduct periodic reviews of merchant, MCC, channel, and geography-wise transaction trends to identify growth opportunities and emerging risks.
- Assist in launch and optimization of new payment capabilities such as tokenization, contactless payments, digital wallets, UPI-on-Credit Card, and recurring payment solutions.
- Work with Operations and Customer Service teams to reduce payment-related customer complaints and improve first-time resolution rates.
- Participate in audits, regulatory reviews, compliance assessments, and network certification activities related to payment processes.
- Track and monitor chargeback, dispute, and arbitration trends and recommend measures to reduce operational and financial impact.
- Drive continuous process improvement and automation initiatives across authorization, fraud monitoring, and payment operations.
- Prepare management presentations, business reviews, and portfolio performance updates for senior leadership and governance forums.
- Contribute to product strategy by identifying market trends, competitor practices, and emerging payment technologies.

Education Qualification (Fulltime):

B.E. / B.Tech / Any Graduation - Preferred: MBA / PGDM

Industries: Banking, Fintech

Experience:

- 2-5 years of experience in Credit Cards Payments, Transaction Banking, Authorization Strategy, Fraud Risk Management, or Payment Product Management.
- Hands-on experience in card payment ecosystems, authorization processes, fraud monitoring, or transaction risk management.