CTW Employment Specialist (Southwark)

Job Role

We're are looking for a passionate and dedicated Employment Specialist to support participants with health support needs and learning disabilities on their journey into sustainable employment. Managing a caseload of customers, the role involves providing tailored advice, guidance, and practical support to help individuals overcome barriers, build confidence, and achieve positive employment outcomes.

Working closely with referral partners, local support services, and employers, the Employment Specialist will carry out assessments, develop personalised Action Plans, and coordinate appropriate interventions to support progression into work. This may include signposting to specialist services, delivering employability support, and collaborating with external agencies to address individual needs.

A key aspect of the role is employer engagement. The successful candidate will build relationships with local employers, identify suitable vacancies, and support participants through the recruitment process, including job matching, interview preparation, and in-work support to help sustain employment.

The role requires a strong understanding of the local labour market, excellent customer service skills, and a commitment to achieving performance, quality, and compliance targets. Maintaining accurate records and adhering to safeguarding, data protection, and company policies will also be essential.

This is a rewarding opportunity for someone who is passionate about helping people overcome barriers, achieve their goals, and make a lasting difference within their local community.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £35,000 to £40,000 p.a. /pro rata (dependent on experience) with these great benefits:

- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

- 2 Volunteer Days

- Pension - 5% Employee 5% Employer

- Healthcare Cash Plan, incl. 3 x salary life assurance

- Annual Salary Review

- Refer A Friend Scheme

- Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Southwark, London
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Contract: Permanent
Closing Date : 04/11/2026

Key Responsibilities

- Manage a diverse caseload of participants, providing person-centred, strengths-based support to help individuals achieve their employment goals and move into sustainable, meaningful work.

- Conduct comprehensive vocational assessments to identify skills, aspirations, employment history, support needs, and barriers to work, developing tailored Action Plans and reviewing progress regularly.Deliver high-quality employment support in line with Connect to Work, IPS, and local contract requirements, ensuring participants receive timely and effective interventions.

- Build positive and trusting relationships with participants, supporting engagement, motivation, confidence-building, and progression throughout their employment journey.Proactively engage with local employers across Southwark and surrounding areas to identify suitable vacancies, create employment opportunities, and promote the benefits of inclusive recruitment.

- Deliver job brokerage activities, including vacancy matching, employer presentations, reverse marketing, and negotiating reasonable workplace adjustments where required.Provide practical support with CV development, job searching, applications, interview preparation, disclosure discussions, and workplace transition planning.Work closely with health, social care, housing, community, and voluntary sector partners to ensure participants receive coordinated support that addresses wider barriers to employment.Deliver ongoing in-work support to both participants and employers, helping sustain employment outcomes and resolve workplace challenges where necessary.

- Meet and exceed individual and contract performance targets relating to participant engagement, job outcomes, sustainment measures, employer engagement, and service quality.

- Maintain accurate, timely, and compliant records on CRM systems and management information platforms, ensuring all actions and outcomes are recorded to contractual standards.

- Ensure compliance with safeguarding, GDPR, health and safety, equality, diversity and inclusion, and information governance requirements at all times.

- Effectively manage a community-based diary, conducting outreach appointments, employer visits, and partnership meetings across Southwark as required.

- Contribute to service development by sharing best practice, supporting continuous improvement initiatives, and participating in team meetings, supervision, and training activities.

- Champion the values of Connect to Work, promoting social inclusion, recovery, independence, and equal access to employment opportunities for all participants.

- Undertake any other duties commensurate with the grade and responsibilities of the post.

Skills and Experience

Essential:

- Experience working within a target-driven environment, balancing quality outcomes with performance expectations and key performance indicators (KPIs).

- Demonstrable experience delivering services against contractual requirements, quality frameworks, and compliance standards.

- GCSE (or equivalent) in English and Maths at Grade C/4 or above.

- Strong IT literacy, including Microsoft 365 applications (Outlook, Teams, Word, Excel and SharePoint), CRM systems, and digital communication platforms.

- Excellent communication and interpersonal skills, with the ability to build effective relationships with participants, employers, and partner organisations.Ability to manage and prioritise a varied workload, maintaining high-quality standards in a fast-paced environment.

- Experience providing person-centred support to individuals facing barriers to employment, education, or training.

- Ability to motivate, coach, and empower individuals to achieve their employment and career goals.

- Strong organisational and administrative skills, with experience maintaining accurate records and case notes.

- Understanding of safeguarding, confidentiality, GDPR, and professional boundaries.

- Commitment to equality, diversity, inclusion, and delivering services that reflect the needs of local communities.

- Ability to work flexibly across Southwark and surrounding areas, including community venues, partner sites, and employer locations.

Desirable:

- Good knowledge of the Southwark labour market, including key growth sectors, local employers, and employment opportunities.

- Understanding of the Individual Placement and Support (IPS) model and its application within employment support services.

- Working, volunteering, or personal knowledge of the Southwark community and the challenges faced by local residents.

- Experience within employability, welfare-to-work, supported employment, recruitment, careers guidance, health, social care, or community-based services.

- Experience engaging employers and building relationships that result in job opportunities for participants.

- Knowledge of self-employment pathways, recruitment practices, and current employability trends.

- Experience providing information, advice, guidance, coaching, or mentoring to individuals with complex barriers to work.

- Understanding of disability, mental health, neurodiversity, long-term health conditions, or other factors that may impact employment.

- Experience working in partnership with health, social care, voluntary sector, housing, or community organisations.

- Familiarity with Connect to Work, Supported Employment, IPS Fidelity principles, or similar government-funded employment programmes.

- Level 3 or above qualification in Advice & Guidance, Employability, Careers Guidance, Health & Social Care, Coaching, or a related field.

Additional Information

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.