About this role
As a Vendor Performance Manager (VPM), you will play a critical role on the frontlines of Google Customer Solutions (GCS) vendor sales management. You will be the principal stakeholder for your vendor management team, influencing and holding them accountable to deliver excellent sales performance and quality while enabling site-program success with targeted support.
You will be responsible for analyzing vendor performance and presenting key insights to Google sales leadership, supporting initiatives to improve GCS vendor operations, and sharing best practices with vendor management and Google teams across global markets and lines of business.
This role is aligned to the AUNZ market and will require working non standard hours.
The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in operations or business management, and vendor management.
- 7 years of experience using analytics or applying project management tools to address business issues.
Preferred qualifications:
- Experience with GCS sales incentive architectures (spend bands, offerings, performance points) and commission-driven sales behaviors.
- Experience in orchestrating portfolio turnarounds, exceeding business quotas, and inspiring high-velocity inside sales teams to drive consultative customer value.
- Experience of structured sales methodologies, complex pipeline mechanics, lead-to-opportunity conversions, and competitive objection handling.
- Knowledge of core Google Ads solutions including Search, Performance Max (PMax), and Demand Generation, with the ability to map customer-centric business objectives to the optimal product adoption and maturity journey.
- Deliver against ambitious quarterly business and product adoption goals. Own the end-to-end commercial performance of a multi-million-dollar portfolio by diagnosing growth drivers, mitigating churn risks, and designing scalable sales strategies.
- Drive sales pipeline hygiene and forecast accuracy. Analyze conversion funnels across customer lifecycle stages (acquisition, onboarding, and high-growth accelerators) to identify bottlenecks, optimize pitch cadence, and maximize business per lead.
- Elevate vendor sales leadership and frontline sellers from transactional pitching to high-impact consultative selling. Coach on advanced sales techniques, objection handling, pitch structure, and the Google Ads product suite (e.g., Performance Max, YouTube, Smart Bidding) to maximize customer ROI.
- Lead high-stakes weekly/monthly business reviews with executive vendor sales executives. Coach partners to consistently hit quota.
- Collaborate closely with internal Google sales strategy, product specialists, and GCS counterparts to ensure seamless customer outreach and a cohesive One Google customer journey.