About this role
[What the role is]
This position is with the Academic Affairs Department supporting Continuing Education & Training (CET) Administration.
[What you will be working on]
Course Administration & Operations
- Plan, coordinate and administer admissions and examination activities for part-time courses, ensuring smooth execution in accordance with established policies and procedures.
- Maintain proper records and documentation to support operational continuity, audit and compliance requirements.
Stakeholder Service & Coordination
- Handle enquiries and provide accurate information and advice to course applicants, students and academic staff.
- Liaise and collaborate with academic and non-academic staff to support effective course management and the smooth administration of examinations.
Student Records & Data Management
- Manage and maintain accurate and up-to-date student records.
- Compile, verify and analyse data for operational monitoring and reporting purposes.
Systems Administration & Vendor Coordination
- Conduct data verification and support the administration of systems used for part-time course operations.
- Liaise with vendors and relevant stakeholders to investigate and resolve system-related issues in a timely manner.
Projects & Process Improvement
- Plan, implement and monitor projects and initiatives relating to part-time courses.
- Review operational issues and recommend improvements to processes, guidelines and standard operating procedures.
Division & Institutional Support
- Provide administrative support for the division and ensure that records and documentation are properly maintained.
- Contribute to department- and institution-wide projects, committees and ad-hoc initiatives as assigned.
[What we are looking for]
- At least 3 years of relevant administrative or operational experience is preferred
- Meticulous, proactive and able to work independently as well as collaboratively in a team
- Strong service orientation, with good written and verbal communication and interpersonal skills
- Able to prioritise, manage multiple tasks and projects, and meet tight deadlines
- Possesses analytical and problem-solving skills, with the ability to follow through and deliver quality work
- Proficient in Microsoft Office applications, comfortable working with systems, and familiar with applying Generative AI tools to support work tasks