About this role
Job Purpose
Responsible for optimizing the processes, systems, and workflows that enable our Creative and Content team to scale high-quality output globally. This role serves as the operational backbone of the department, managing project intake, resource planning, workflow efficiency, digital asset management, reporting, and AI-enabled process improvements.The ideal candidate combines project management expertise, operational thinking, process design, and change management skills to help transform a high-performing creative team into a scalable content production engine.
Job Description
- Manage creative workflow operations, including intake processes, project prioritization, SLAs, and production planning.
- Coordinate resource planning and capacity management across design, content, multimedia, and 3D teams.
- Lead production meetings and monitor workloads to proactively address bottlenecks and competing priorities.
- Develop and optimize scalable content production workflows, standards, and approval processes to improve efficiency and turnaround times.
- Own Digital Asset Management (DAM) governance, including taxonomy, metadata standards, content lifecycle management, and asset reuse strategies.
- Drive AI and automation initiatives by identifying opportunities, implementing AI-assisted workflows, and promoting best practices and adoption.
- Create dashboards and reporting tools to track utilization, throughput, operational performance, and support data-driven decision-making.
- Manage freelancers, vendors, and external creative resources, including onboarding, utilization, budget tracking, and performance management.
You are meant for this job if:
- 5+ years in creative operations, marketing operations, project management, or related field.
- Experience supporting creative, marketing, or content teams.
- Expertise with workflow and project management platforms.
- Experience implementing operational improvements.
- Strong stakeholder management and communication skills.
- Ability to manage multiple priorities within a fast-paced environment.