About this role
William Douglas Management has an immediate opening for a Documentation Specialist to support our team and contribute to our commitment to excellence.
Responsibilities
- Open and scan incoming documents each day.
- Upload documents to the appropriate systems and assign them to the correct teams or individuals.
- Coordinate the pickup and delivery of shredding boxes.
- Manage and respond to tickets in Freshdesk.
- Sort and forward mail.
- Handle multiple tasks efficiently and adjust priorities as needed.
Qualifications
- High school diploma or equivalent.
- One to two years of experience in a similar role.
- Strong computer skills and proficiency in Microsoft Office.
- Basic knowledge of mail-handling procedures.
- Excellent written and verbal communication skills, including the ability to present complex information to senior leadership clearly and concisely.
- Strong time-management skills and attention to detail.
- Ability to lift up to 25 pounds.
Preferred Skills
- Experience using project-management software.
- Experience with CINC or another management system.
- Advanced Microsoft Excel skills.