About this role
SUMMARY: Provide general support to and oversight of clients, enforce program procedures, and ensure living areas are maintained.
DUTIES AND RESPONSIBILITIES:
- Monitor all assigned program clients and provide general support.
- Alert relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
- Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques.
- Assist new clients with move-in and program onboarding.
- Maintain log of residents entry and exit from the facility.
- Conduct floor walk-throughs at designated intervals.
- Conduct room checks to monitor client well-being and ensure clients are following p rogram protocols.
- Distribute client medication, monitor client self-medication, and maintain medication log.
- Complete daily shift reports and other documentation, as required.
- Monitor clients during mealtimes to ensure assigned dining schedules are observed.
- Escort clients throughout the facility, as required.
- Administer scheduled and random drug screening, as required.
- Maintain client confidentiality according to HIPAA and organization requirements.
QUALIFICATIONS:
- High School Diploma or GED required. Associates Degree preferred.
- One or more years of experience in social services, healthcare, security, or related field preferred.
- Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement
- Ability to:
Maintain professional composure in emotional and complex situations.
- Maintain organized workspace and documentation.
- Communicate information and ideas in writing in a clear and concise manner.
- Perform work duties with limited supervision.
- Work in an environment with frequent periods of moderate to loud noise.
- Stand and sit for long periods of time.
- Ability to lift up to 25 pounds.
Qualifications
QUALIFICATIONS:
- High School Diploma or GED required. Associates Degree preferred.
- One or more years of experience in social services, healthcare, security, or related field preferred.
- Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement
- Ability to:
Maintain professional composure in emotional and complex situations.
- Maintain organized workspace and documentation.
- Communicate information and ideas in writing in a clear and concise manner.
- Perform work duties with limited supervision.
- Work in an environment with frequent periods of moderate to loud noise.
- Stand and sit for long periods of time.
- Ability to lift up to 25 pounds.