About this role
Administrative Assistant – Mental Healthcare
Location: Pittsford, NY
Pay: $20–$24/hour
Schedule: Full-Time | Monday–Friday
Make a Meaningful Difference Every Day!
TES Staffing is partnering with a compassionate, mission-driven mental healthcare organization in Pittsford, NY, to find a friendly, organized, and dedicated Administrative Assistant to join their team!
This organization takes a unique, whole-person approach to mental health and wellness, helping individuals navigate challenges such as chronic pain, ongoing health conditions, anxiety, trauma, and major life transitions. Their mission is to improve quality of life through personalized, compassionate care that recognizes the connection between physical and emotional well-being.
We are looking for someone who genuinely connects with this mission, enjoys helping others, and wants to make a difference in people's lives!
As an Administrative Assistant, you'll be one of the first points of contact for patients seeking care. You'll play an important role in creating a welcoming, supportive environment while keeping daily office operations running smoothly.
You'll be joining a close-knit, collaborative team where kindness, adaptability, and a willingness to learn are just as important as professional experience.
What You'll Be Doing
- Create a welcoming experience: Greet patients, assist with check-in, answer questions, and help individuals feel comfortable and supported.
- Support patient communication: Manage incoming phone calls, patient messages, and new patient inquiries with professionalism and compassion.
- Coordinate appointments: Assist with scheduling, new patient paperwork, and maintaining accurate clinician calendars.
- Help patients navigate their care: Coordinate referrals, medical records requests, and connections to community resources.
- Assist with billing and insurance: Verify benefits, collect patient payments, and collaborate with the billing team to resolve insurance or payment concerns.
- Keep the office organized: Maintain records, manage office supplies, process documents, and assist with general administrative responsibilities.
- Collaborate with your team: Work closely with administrative staff, providers, and leadership to support efficient daily operations and a positive patient experience.
What We're Looking For
Above all, we're looking for someone who cares about people, enjoys being part of a team, and is motivated to learn and grow!
- Associate's or Bachelor's degree.
- Previous experience in customer service, reception, or an administrative support role required.
- A warm, approachable personality and a genuine passion for helping others.
- Strong communication, problem-solving, and interpersonal skills.
- Excellent organization, attention to detail, and the ability to manage competing priorities.
- Proficiency with Microsoft Office 365 and the ability to learn new computer systems.
- A proactive, team-oriented attitude and willingness to jump in wherever needed.
- Experience with healthcare, insurance, or billing is a plus, but not required!
Schedule & Compensation
This is a full-time, onsite position in Pittsford, NY.
- Monday: 9:00 AM – 5:15 PM
- Tuesday: 10:30 AM – 7:15 PM
- Wednesday: 7:45 AM – 4:15 PM
- Thursday: 7:45 AM – 4:15 PM
- Friday: 7:45 AM – 4:15 PM
Pay: $20–$24/hour, based on experience.
Why This Opportunity?
This isn't just another administrative position. It's an opportunity to be part of an organization that helps people navigate some of life's most difficult challenges.
Whether you're welcoming a new patient, helping someone access care, or supporting the clinical team behind the scenes, your work will contribute to a meaningful mission.
Previous healthcare experience isn't necessary! We're looking for someone who brings compassion, curiosity, a willingness to learn, and a genuine desire to make a positive impact.
If you're passionate about helping others and want to be part of a team that truly cares about the work they do, we'd love to hear from you! Apply today!