About this role
Front Office Receptionist
Position Summary
The receptionist is responsible for providing exceptional customer service while supporting the daily administrative and retail operations of a specialty footwear store focused on foot health, comfort, and performance. This position combines front desk responsibilities, appointment scheduling, customer communication, recordkeeping, and general office support to ensure a welcoming and efficient experience for every customer.
The ideal candidate is organized, detail-oriented, professional, and comfortable working with a diverse customer base. They should be able to balance administrative responsibilities with customer-facing duties while maintaining a clean, professional, and customer-focused environment.
Position Details
- Employment Type: Part-Time
- Hours: Approximately 24 hours per week
- Pay Rate: Starting at $18.00 per hour
- Work Environment: Specialty retail store focused on foot health, comfort, and performance
Key Responsibilities
Customer Service & Front Desk Operations
- Greet customers and provide a welcoming, professional, and helpful first impression.
- Answer incoming phone calls, direct inquiries appropriately, take messages, and provide general information regarding products, services, and appointments.
- Schedule and confirm customer appointments, follow up on reminders, and coordinate pickup appointments as needed.
- Respond to customer questions and assist individuals with patience, professionalism, and courtesy.
- Support retail operations by answering customer calls and assisting with general store needs as required.
Administrative & Office Support
- Prepare, type, proofread, and maintain correspondence, customer records, insurance information, and other documentation.
- Enter and update customer information in company software and databases, ensuring accuracy and confidentiality.
- Maintain organized electronic and physical files, records, charts, and other documentation.
- Complete general clerical duties, including scanning, photocopying, faxing, filing, mailing, and distributing documents.
- Prepare basic spreadsheets, reports, and other administrative materials as needed.
- Assist with insurance authorizations, pre-authorizations, and related paperwork when applicable.
- Provide day-to-day administrative support to help ensure the smooth operation of the business.
Store Operations & Organization
- Help maintain a clean, organized, and professional front desk, treatment rooms, restrooms, and shared customer areas.
- Assist with preparing rooms and welcoming customers for scheduled appointments, when applicable.
- Follow established company policies, procedures, and standards for customer service, documentation, and store operations.
- Assist with additional operational tasks and projects as assigned.
Marketing & Additional Support
- Assist with maintaining and updating company social media accounts.
- Support basic marketing and promotional activities as needed.
- Collaborate with team members to support overall store operations and deliver a positive customer experience.
Qualifications
- High school diploma or equivalent required.
- One or more years of administrative, receptionist, customer service, or office support experience preferred.
- Previous medical office, healthcare administration, or appointment scheduling experience is a plus.
- Familiarity with computer software, word processing, spreadsheets, and data entry.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a customer-facing environment.
- Professional, patient, and courteous demeanor when interacting with customers of varying ages and needs.
- Ability to work independently while contributing to a collaborative team environment.
- Experience with social media platforms is a plus.
Physical Requirements
- Ability to sit, stand, and walk as needed throughout the workday.
- Ability to use hands and fingers to operate a computer, telephone, and standard office equipment.
- Ability to reach, bend, and move throughout the store as needed.
- Ability to occasionally lift or carry items weighing up to 25 pounds, with occasional heavier lifting as required.
- Sufficient visual and auditory ability to perform administrative duties and communicate effectively with customers and team members.