About this role
HYBRID WORK FROM HOME AND ON-SITE CAREER THAT HELPS SAVE LIVES
Must live in Oklahoma, Texas, or Arkansas to be considered
Are you interested in a career that allows you to work from home and on-site to be part of a life-saving mission? Our Blood Institute is looking for Donor Care Representatives to contact and schedule appointments with current blood donors to help support our lifesaving mission. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone. Bilingual is a PLUS! Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.
Location: Hybrid - Work from home and on-site (On-site training)
Pay: $15.00 an hour or based on education and/or experience; $500 bonus after 6 months and $1,000 bonus after 1 year!
Days and Hours: Monday through Friday; 8:00 a.m. to 5:00 p.m. (may vary)
Position:
Donor Care Representatives follow assignments to communicate with our donors on an individual basis for the purpose of gaining commitment to support Our Blood Institute's lifesaving mission. A Donor Care Representative is responsible for providing accurate information and maintaining records, documenting outcomes, appointments & all donor communications.
Responsibilities:
- Place outbound calls using the Five9 dialer and document all calls with accurate dispositions
- Call donors from assigned lists to schedule donation appointments
- Answer inbound calls and transfer to the appropriate department or representative as needed
- Consistently meet established KPIs, including appointment rate, appointment show rate, appointment conversion rate, and quality call rate/percentage
- Follow approved scripts, talking points, and call guidelines as directed
- Use appropriate brand identity, tone, and promotional messaging in all donor communications
- Leave clear, accurate, and professional recorded voicemail messages
- Accurately document donor interactions, notes, and outcomes in the HemaConnect environment
- Educate donors on automated donation procedures and encourage participation in other donation methods
- Maintain a high level of customer service on all inbound and outbound interactions with appropriate follow-up
- Maintain and update donor profiles through accurate and timely data entry
- Demonstrate integrity, professionalism, and confidence in all donor communications
- Maintain strict confidentiality of all medical, donor, client, and business information
- Comply with all applicable compliance requirements, safety directives, and regulations