About this role
Position Summary
The Specialist, Marketing Operations supports the planning, coordination, and execution of Marketing Communications projects and initiatives. This project management role focuses on improving operational efficiency through structured project intake, workflow management, resource coordination, project tracking, and process improvement. Working collaboratively with internal stakeholders and cross-functional teams, the specialist helps ensure projects are clearly defined, appropriately prioritized, and delivered on time. The position also maintains standardized processes and reporting to improve visibility, accountability, and overall Marketing Communications team effectiveness.
Essential Duties & Responsibilities
- Coordinate Marketing Communications projects from intake through development, review, approval, and completion.
- Define project scope, deliverables, timelines, milestones, and stakeholder responsibilities.
- Maintain project plans, dashboards, and status reports to provide visibility into project progress, priorities, resource needs, risks, and deadlines.
- Monitor project progress and proactively communicate updates, risks, competing priorities, and potential delays.
- Coordinate assignments and deliverables across creative, content, digital, and other Marketing Communications functions.
- Identify workflow bottlenecks and recommend process improvements that increase efficiency and accountability.
- Support the adoption and optimization of marketing technology and project management platforms.
- Perform other duties as assigned.
Knowledge & Skills
- Excellent verbal and written communication skills.
- Strong project coordination, organization, and time-management skills.
- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
- Strong collaboration and customer service skills, with the ability to work effectively across functions.
- Sound judgment and decision-making skills.
- Ability to work independently with minimal supervision.
- Proficiency in Excel, Word, PowerPoint, and Outlook.
- Familiarity with project management and workflow-management platforms.
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age.
- Bachelor’s degree in Communication, Marketing, Business Administration, or a related field from an accredited college or university.
- Minimum of 3 years of experience in marketing operations, project coordination, project management, or related environment within an in-house Marketing Communications or corporate marketing team.
- Familiarity with project management platforms such as Workfront, Wrike, Asana, Monday.com, or Smartsheet.
- Understanding of marketing production workflows, including creative development, digital marketing, content, and promotional materials.
- Experience documenting workflows, developing process improvements, or supporting marketing technology tools.
Work Environment
- This is largely a sedentary role.
- This job operates in a professional office environment and routinely uses standard office equipment.
- Typically requires travel less than 5% of the time.