People Business Partner

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.
About the role As the People Business Partner for our Operations team, you will need to think creatively and be comfortable handling employee relations without immediate support from other HR leaders. You will be an active member of the Ops Leadership team and will work closely with leaders to develop and mentor 500+ team members. You will thrive in this role if you like combining your business acumen and HR experience while maintaining a high sense of curiosity and sense of humor. You believe that good and impactful things can happen with your efforts and have the metrics to prove it. Our distribution center operates 3 shifts across 7 days, so you may have to flex your schedule from time to time based on the needs of the business to adequately support. Oh, and did we mention that we are currently utilizing a 4 day work week to really emphasize the importance and value of work-life balance? When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the thredUP operations humming.
In This Role You’ll Get To:

- Advise leaders and employees regarding company values, programs (benefits, pay and salary) administration and interpretation to ensure guidelines and procedures are handled consistently and timely
- Drive retention efforts with leadership and partner with other thredUP HR leaders to collaborate on best practices
- Proactively diagnose organization issues, and partner with the Director of People and other Ops leaders identifying strategic solutions and implement action plans
- Facilitate and schedule new hire orientations, and exit interviews collecting feedback to promote insight and growth
- Oversee and implement HR procedures, programs, benefits, leaves, immigration and HR reporting while ensuring compliance with Federal, State and Local laws
- Manage employee relations, conduct internal investigations and audits as necessary, process and approve terminations and support supervisors with corrective action process ensuring consistent approach and practices within the Distribution Center
- Assist in EEOC responses, employee surveys, and lead compliance efforts
- TeamUP with Operations leadership to guide and oversee performance management processes
- Complete additional HR related administrative tasks as needed such as HR metrics, workers compensation claims, Safety and OSHA compliance, etc.

What We’re Looking For:

- Excellent interpersonal skills and ability to establish trust and partner with a wide range stakeholders through outstanding oral/written communication skills
- 5+ years human resources experience at a business partner level or above with focus on improving employee engagement and retention
- Maintain confidentiality of information and work independently under pressure and in situations of ambiguity
- Experience with developing and coaching hourly employees and first-level supervisors to help build the future leadership bench
- A proven track record of professional and leadership growth

This role is not eligible for visa sponsorship.

What We Offer:

- Competitive salary (we leverage market data)
- Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
- Employee stock purchase plan
- Flexible PTO (take the time you need) + 13 company holidays
- Paid Sabbatical after 3 years of full time employment
- Generous paid parental leave for new mothers and fathers
- Medical, dental, vision, 401k, life and disability insurance offered
- We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.