Federal Field Service Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

## Department Overview
As the Federal Field Service Manager at our Federal Radio Service Center in Orlando, FL, you will direct daily operations and lead a team of certified bench and field service technicians. Your team will handle maintenance, repair, programming, and lifecycle support for Motorola Solutions subscriber radio equipment, including APX Series P25, MOTOTRBO Digital Two-Way, and LTE/broadband convergence devices.

This position is key to driving operational excellence, high customer satisfaction, strong financial performance, effective team leadership, and full compliance with Motorola Solutions technical and safety standards.
## Job Description

- Strong leadership, conflict resolution, and staff development capabilities.
- Serve as the primary operational point of contact for local mission-critical clients (public safety, government, enterprise, utilities).
- Excellent problem-solving and critical-thinking capabilities under high-pressure scenarios.
- Clear verbal and written communication skills with the ability to represent the organization professionally to public safety chiefs and corporate leaders.
- Manage the service center budget, including labor utilization, overtime, operational expenses, and tooling investments.
- Manage daily bench repair, depot staging, customer field visits, and emergency response operations for LMR (Land Mobile Radio) subscriber equipment.
- Oversee repair ticketing, asset tracking, and billing through the service center’s ERP/CMMS software.
- Lead, recruit, mentor, and evaluate a team of Field Service Technicians and Bench Electronics Technicians.
- Delegate to the team and oversee the different process are performing as expected
- Oversee preventive maintenance, depot repairs, firmware upgrades, codeplug provisioning, and System Release (SR) updates across APX and product portfolios.
- Tracking all of the movement of equipment, FedEx accounts, Express, Ground and Freight. Make sure that all boxes make it to their destination
- Monitor service metrics (Turnaround Time, First-Time Fix Rate, Bench Efficiency, Backlog) to meet or exceed Customer’s Service Level Agreements (SLAs).
- Maintain test equipment (service monitors, spectrum analyzers, power meters) and manage calibration schedules to ensure compliance with Motorola specifications.
- Manage local inventory, parts ordering, RMA processes, and warranty claims through Motorola’s logistics and service portals.
- Ensure team members complete required Motorola Solutions learning paths and maintain industry certifications (e.g., CET, ETA, Motorola System Specialist).
- Perform quality assurance (QA) audits on completed repairs and field deployments.
- Enforce safety protocols, including OSHA compliance, RF exposure guidelines, and ESD (Electrostatic Discharge) sensitive handling procedures.
- Conduct regular service reviews with key account stakeholders to review KPI performance and ongoing projects.
- Coordinate with Motorola Solutions Field System Engineers (FSEs), System Integration teams, and 3rd-party vendors for complex troubleshooting and escalations.
- Manage the service center budget, including labor utilization, overtime, operational expenses, and tooling investments.
- Drive revenue growth across billable repairs, maintenance contracts, and depot services.
- Oversee repair ticketing, asset tracking, and billing through the service center’s ERP/CMMS software.
- Drive revenue growth across billable repairs, maintenance contracts, and depot services.

Additional Requirements:

- Understanding of a departmental P&L and find ways to increase the %
- Understand overall Contribution Margin (CM) for the territory and find ways to improve it
- Highly innovative and proactive solving problems
- General understanding of communications industry trends and their impact on customer’s future need
- Able to solve complex problems and situations
- Must be self-motivated and able to work without supervision
- Tenacious work attitude
- Need to be able to pass background check and driving check
- Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

Candidate Requirements & Clearances:

- Our team mission requires the successful candidate to report on-site to our facility in Orlando, FL at the MMSC location.
- Requires 5+ years of Depot / warehouse management experience
- Maintain an exceptional quality of work with strict adherence to ISO 9001:2015 Quality Management System (QMS) standards, as our facility is ISO registered and UL certified.
- Teamwork is vital to our department's success. Candidates must possess a strong work ethic, high self-motivation, and the interpersonal skills to collaborate effectively with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, Customer Service). Candidates must be coachable and capable of acting on guidance effectively.
- Responsible for accurate reporting in time tracking systems each week before the day/time determined by the manager.
- Deliver proper care and maintenance of all assigned company assets.
- Calibrate assigned test equipment and keep the test equipment database up to date.
- Manage all expense reports within the Motorola Solutions HR Guidelines.
- Maintain a tidy and organized workspace.
- Understanding of a departmental P&L and find ways to increase the %
- Understand overall Contribution Margin (CM) for the territory and find ways to improve it
- Highly innovative and proactive solving problems
- General understanding of communications industry trends and their impact on customer’s future need
- Able to solve complex problems and situations
- Must be self-motivated and able to work without supervision
- Tenacious work attitude
- Need to be able to pass background check and driving check
- Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

Specific Knowledge/Skills

- Must have an understanding of basic electronics and electrical theory.
- Detail oriented and works with a high degree of accuracy.
- Able to use a computer and familiar with common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers.
- Self motivated and able to quickly learn new equipment types and technologies as they are introduced.
- Able to work as a member of a team which includes individuals with diverse backgrounds and experiences.
- Good verbal and written communications skills.
- Must be capable of lifting 60 pounds of equipment or radio assemblies and carry 25 pounds consistently.
- Basic understanding of communications systems functionality and technology associated with the customer system(s).

Candidate Requirements:

- Must be a U.S. citizen capable of obtaining government security clearances as required by our government contracts.
- Must be willing to obtain a DHS Public Trust Clearance as required by government contract(s).
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90,000 - 105,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

- 5+ years of experience in one of the following: Public Safety, Military, Management, HR, or Project Management
- Must be a U.S. citizen capable of obtaining government security clearances as required by our government contracts.

## Travel Requirements
10-25%
## Relocation Provided
None
## Position Type
Experienced
## Referral Payment Plan
Yes

Our U.S. Benefits include:

- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this  Reasonable Accommodations Form  so we can assist you.