Global Strategy & Operations Manager - Tech Innovation & AI

Locations : London | Lisbon

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As Global Talent Acquisition Strategy & Operations Manager, you will play a central role in advancing Technology Innovation and AI across GBF (Global Businesses & Functions) Talent Acquisition. Working alongside the GBF TA Strategy & Operations Director, you will shape recommendations and translate the function’s technology and AI strategy into practical priorities, roadmaps, and solutions that improve recruiter effectiveness and productivity globally.

You will connect technology, people, and process—bringing together recruiter needs, emerging technologies, and opportunities to rethink how work gets done. You will drive initiatives from concept and pilot through adoption and continuous improvement, while helping build a culture where teams are equipped and encouraged to innovate responsibly.

- Advise on technology and AI priorities, translating strategy into actionable roadmaps, initiatives, and implementation plans.
- Analyze recruiting data and technology performance to identify trends, assess opportunities, measure impact, and translate insights into recommendations that inform technology and AI priorities
- Design, develop, and pilot automated workflows that improve efficiency across the hiring process, partnering with Compensation, HR Business Partners, HR Delivery, and other teams to build integrated solutions.
- Lead AI innovation across the recruiting lifecycle, identifying and piloting use cases, automations, prompt solutions, and new ways of working that improve productivity and user experience.
- Work to cultivate a community and culture of innovation across Talent Acquisition, providing guidance, standard methodologies, and advisory support that help teams develop and advance their own ideas and solutions.
- Lead a global network of AI Champions within our TA team, creating opportunities for junior colleagues to build capabilities, exchange knowledge, experiment responsibly, and accelerate AI adoption.
- Partner with product and technology teams to represent recruiter needs, synthesize global requirements, and inform capability priorities and platform improvements.
- Mentor analysts within the Strategy & Operations team, providing guidance, knowledge sharing, and development support while helping them deliver high-quality work.
- Drive adoption and continuous improvement of recruiting technologies, including Eightfold, iCIMS, GenAI solutions, and emerging tools, ensuring technology is effectively embedded into recruiter workflows.
- Partner across GBF Talent Acquisition, Recruiting Operations, Analytics, Sourcing, and regional teams to standardize processes and embed scalable, technology-enabled ways of working.

What You'll Bring

- 6+ years of relevant experience across technology enablement, operations, transformation, or related fields.
- Hands-on experience with GenAI, HR or recruiting technology, data analysis, and process design.
- Ideally, 2+ years designing workflows, piloting new solutions, or building tools that improve processes and productivity. Power Automate experience is strongly preferred.
- Experience translating complex business needs into practical technology solutions and driving initiatives from concept through implementation.
- Strong analytical and problem-solving skills, with the ability to evaluate opportunities, draw insights from data, and recommend practical solutions.
- Ability to influence and collaborate across global, cross-functional teams while managing multiple priorities and driving high-quality outcomes.
- Experience guiding, mentoring, and developing others, including through informal or project-based leadership.
- Talent Acquisition or HR technology experience is advantageous.

Who You'll Work With

You will be part of the Global Talent Acquisition Strategy & Operations team, working closely with the Strategy & Operations Director, Senior Manager, and two analysts. You will play an important role in developing the team’s technology and AI capabilities, including mentoring colleagues and leading a global network of AI Champions.

Across BCG, you will collaborate with colleagues in Global Talent, Recruiting Operations, TA Analytics, Global Talent Sourcing, HR Technology, Compensation, HR Business Partner, and HR Delivery teams. You will also work closely with regional Talent Acquisition teams, bringing together perspectives from across the organization to develop technology and AI solutions that can work effectively at global scale

Additional info

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.