BDC Service Representative

Bettenhausen Chrysler Dodge Jeep & Ram of Tinley Park is looking for experienced Service BDC representatives to join our industry leading service team!

Bettenhausen is a family owned company that offers a great work atmosphere, career growth, and has partnered with Strayer University to provide a free college education. Let us help you achieve your goals!

JOB DUTIES:

- Answer incoming calls for service and parts departments. Set appointments for customers according to their service/parts needs

- Accurately track service/parts appointments - utilize Reynolds & Reynolds, MS Excel, and Google Docs

- Follow-up and confirm appointments with service customers to ensure they arrive at their scheduled time

- Assist service customers with information pertaining to recall information, coordinating loaner vehicles, and parts availability

- Follow-up with unanswered service survey customers with information provided by FIAT Chrysler Automobiles to capture high customer service scores

- Place outbound calls to Parts customers to pick up their parts and capture appointment for their service.

REQUIREMENTS:

- Must have exceptional communication skills

- Friendly and enthusiastic disposition, positive attitude is a must!

- Ability to speak articulately

- High School Diploma or equivalent is mandatory

- Minimum 1 year prior experience working within an automotive dealership

- Call center experience PREFERRED

- Reynolds & Reynolds Experience PREFERRED

BENFITS:

- Weekly pay

- Health, dental, vision insurance

- Short term disability

- Life insurance

- Accident, Cancer, Critical Illness, Hospital Indemnity policies

- 401(K)

- College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.