Associate Director, Process and Technology Solutions

Overview:

Founded in 1988, Trimont ( www.trimont.com ) is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to help them scale their business and make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. As the largest master servicer of commercial real estate loans in the United States, Trimont manages securitizations with meticulous oversight and coordination—protecting cash flows, mitigating risk, and ensuring portfolio performance.

We do this with a team of 1100+ extraordinary team members who serve a global client base from offices in Atlanta (headquarters), Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our people with advanced technology, industry-leading knowledge, and a culture centered on our core values. This approach enables our teams to deliver exceptional client service, build lasting relationships and take pride in the high-quality work they perform.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members and as an organization, can achieve together.

Where people, purpose, and progress come together every day.

Job Summary:

The Associate Director, Process and Technology Solutions is a pivotal role responsible for managing a pipeline of system enhancements, modifications, and maintenance. The role combines collaboration and technical skills to support the identification, documentation, and tracking of system requests, enhancing transparency, efficiency, and strategic alignment across the organization.

Responsibilities:

- Support operations across multiple business groups and contribute to strategic initiatives.

- Serve as the liaison between Commercial Mortgage Servicing business lines and technology partners.

- Support money movement, treasury, cash management, and payment-related applications and processes, including transaction initiation, approvals, reconciliations, exception handling, and operational controls.

- Evaluate business, operational, and strategic initiatives using sound analysis and knowledge of organizational priorities.

- Help plan and execute process and technology initiatives, including system releases, with a focus on risk mitigation, efficiency, and customer experience.

- Maintain an efficient, high-quality pipeline for assigned initiatives.

- Partner with team leaders to develop project plans, policies, and procedures.

- Strengthen cross-functional partnerships by implementing processes, services, and initiatives.

Required Qualifications:

- Bachelors degree in Business Administration, Management, Information Technology, or a related field.

- 5+ years of experience in business systems analysis, process improvement, technology delivery, or a related field.

- Experience supporting money movement, treasury, cash management, or payment-related applications and processes, with knowledge of transaction initiation, approvals, reconciliations, exception handling, and operational controls.

- Demonstrated leadership and collaboration skills, with the ability to work effectively across business and technology teams and foster a results-oriented environment.

- Strong analytical, organizational, and problem-solving skills, with a commitment to quality, accuracy, and continuous improvement.

- Excellent written and verbal communication skills, including the ability to simplify and communicate complex information.

- Knowledge of SQL and HTML, with proficiency using Jira and Confluence.

- Experience working in Agile and Kanban environments, with the ability to adapt to changing business priorities, technologies, and operating models while maintaining focus on delivery and outcomes.

- Experience leveraging automation, analytics, and AI-enabled tools to improve operational efficiency, transparency, and decision-making.

- Must be available to work one weekend per month.

Trimont is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.