About this role
Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.
Key Responsibilities
- Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
- Prepare the clinical provider schedules for on-site care visits
- Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members
- Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings
- Enter monthly provider schedules into Open Dental and distribute to appropriate staff
- Update facility records as needed
- Confirm patient appointments, with family members and/or the facility staff
- Scan and enter new and/or updated patient information
- Enter and verify insurance plans, and document changes and updates accordingly
- Perform pre and post quality assurance for appointments and send insurance claims
- Send and follow up on treatment plans sent to families and update status accordingly
- Send and follow up on insurance pre-authorizations and update status accordingly
- Scan and process patient treatment information including fax correspondences
- Discuss appointment and account information with patients and their responsible parties
Why Join Us?
- Meaningful Work – Make a difference in a mission-driven, patient-centered practice.
- Professional Growth – Gain valuable experience in a supportive team environment.
- Inclusive Workplace – Work in a welcoming setting where all contributions are valued.
Requirements
- HS Diploma or GED required
- Customer Service, scheduling, and phone experience preferred
- Dental office experience strongly preferred, but not required