EPIC Application Analyst III

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The EPIC Application Analyst III configures and provides advanced help for specific applications to business and clinical users. You also work with end users to understand workflows and make system adjustments or enhancements. This role is the main communication point for assigned users and coordinates activities for the IS organization. It also collaborates with managers to lead process and project planning for the application module.

Essential Functions of the Role

- Is the functional and technical Subject Matter Expert on the associated application and workflows.
- Provides good knowledge of technology (application) and enterprise processes (integrated workflows). Unites closely with all associated teams to drive a holistic patient perspective.
- Assists with the study recommendations for corrective actions and resolution of problems within the software application.
- Provides in-depth study and documentation of workflows, data collections, and end-user report details. Considers other technical issues with the application, vendor, and internal stakeholders.
- Creates and execute test scripts for new system builds.
- Trains and mentor Application Analysts.
- Runs business partners and technical team to define, document, and review business system requirements to continuously improve organizational efficiency.
- Assists IS managers and works with teams to understand policies, procedures, and operations. Translates needs into specialized application specifications.
- Solves problems by studying business issues /requirements, studying both data and workflows and synthesizing key messages.

Key Success Factors

- Extensive Epic application knowledge to build, test, help and train.
- Ability to work well in team environments.
- Proficient with word processing, spreadsheet, and email software applications.
- Demonstrates customer-oriented service excellence principals.
- Self-motivated manager who can identify and resolve issues, and advance personal knowledge.
- Ability to execute complex tasks through organization and details oriented approach.
- Ability and experience knowledge end user workflow and owning the technical components of that workflow.
- Demonstrates excellent relational communication skills, among facility customers and team members.
- A quick learner of software and information technology, and motivated to learn new applications.
- Experience in Hospital Business or Clinic environment preferred.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 3 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION

- Epic Certification (EPICCERT)