Training Officer (1232)– Learning & Organizational Development - Human Services Agency (167689)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

- Application Opening  – Wednesday, October 28, 2026
- Application Deadline  – The final day to apply is November 10, 2026
- Salary Range : $113,880.00- $149,110.00 Yearly https://careers.sf.gov/classifications/?classCode=1232&setId=COMMN
- Recruitment ID: PBT-1232-167689; RTF0167688-01159718

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.  Click here  to learn more about what this commitment looks like in action.

Job Description

Under direction of the Learning and Organizational Development Manager, the 1232 Training Officer performs journey-level work in the design and development of training curriculum, conducts and facilitates in person and virtual training, and provides effective coaching and mentoring programs for City and County employees, supervisors, and managers.

Essential Duties and Functions:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1.  Determining training needs, developing and delivering course content, evaluating training effectiveness, and maintaining curriculum and materials to ensure alignment with current laws, rules, and regulations.

2.  Designs learning programs and materials, maintains and updates training resources, and coordinates ongoing development activities by collaborating with presenters and partners, communicating requirements and deadlines, and supporting participants.

3.  Facilitating training across multiple modalities by delivering presentations, leading activities, mentoring participants, and ensuring equitable and accessible learning environments.

4.  Maintaining and improving training materials through ongoing review, research, collaboration, and quality‑control of content, assessments, and related processes.

5.  Evaluating the effectiveness of training programs by assessing learning outcomes, tracking participation, gathering and analyzing feedback, facilitating workshops and related training events, maintaining records, recommending improvements, and preparing required reports.

6.  Participating in the logistical aspects of training programs by scheduling and reserving training spaces, preparing materials, overseeing technology setup, and ensuring compliance with organizational processes.

7.  Engaging and communicating with stakeholders by collaborating with leadership, departmental partners, and L&OD Manager to share updates, report progress, and ensure alignment with organizational goals.

8.  Participating in Train‑the‑Trainer programs by working with colleagues, modeling effective instructional techniques, providing guidance and support, and ensuring trainers are equipped to deliver consistent, high‑quality learning experiences.

Qualifications

1.   Education : Possession of a baccalaureate degree from an accredited college or university;

AND

2.   Experience : Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.

Substitution of Education: Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

Substitution of Experience:

- Possession of a Master of Arts degree may be substituted for one year of the required experience;  OR
- Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

** Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.**

Desirable Qualifications:   The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

- Experience developing and delivering training programs designed specifically for leaders.
- Experience in applying adult learning principles and instructional design methodologies.
- Skilled in facilitating in‑person and virtual learning for diverse audiences.
- Proficiency with learning management systems and digital training tools.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/ .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

S election procedure :

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination. This exam is designed to measure knowledge, skills and/or abilities in job-related areas. All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

Please note:  Candidates must use only the tools, materials, and resources provided or explicitly authorized in the exam instructions. Accessing or attempting to access any other programs, websites, applications, devices, or external aids, including any artificial intelligence is strictly prohibited. Additionally, candidates may not copy, record, reproduce, or take notes on any portion of the exam, nor refer to unauthorized materials at any time. Discussing or disclosing exam content with others is also prohibited. Failure to comply with these requirements may result in disqualification.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six ( 6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights :

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

- Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)
- Conviction History (http://sfdhr.org/conviction-history-faq)
- Employee Benefits Overview (https://sfdhr.org/benefits-overview) 
- Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)
- Disaster Service Worker (https://careers.sf.gov/knowledge/#:~:text=a%20later%20date.-,Disaster%20Service%20Workers,-By%20State%20law)
- ADA Accommodation (https://careers.sf.gov/accommodations/)
- Veterans Preference (https://careers.sf.gov/knowledge/process/exams/score-modifiers/)
- Right to Work (https://careers.sf.gov/knowledge/#:~:text=Identification/Right%20to%20Work)
- Copies of Application Documents (https://careers.sf.gov/knowledge/#:~:text=Copies%20of%20Application%20Documents)
- Diversity Statement (https://careers.sf.gov/knowledge/#:~:text=Learn%20more-,Diversity%20Statement,-The%20City%20and)

Where to apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown at  [email protected] or by telephone at (628) 328-2752.

Your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.