About this role

Overview Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit, Specialist Team Unit, and Customer Support Unit to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. We are looking for an experienced Cloud Solution Architect with deep expertise in Azure PaaS and Azure AI services. The ideal candidate will architect, design, and deliver scalable cloud-native solutions leveraging Microsoft Azure’s PaaS and AI portfolio. This role involves hands-on development, architecture design, customer engagement, and driving AI adoption across enterprise applications.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities * Provide architectural reviews and technical guidance to **Support for Mission Critical (SfMC) customers**, focusing on the reliability, security, and performance. * Take **end-to-end ownership and accountability** of technical deliverables, ensuring alignment with customer business outcomes and Microsoft’s best practices. * Identify architectural risks, design gaps, and operational inefficiencies across services. * Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through **proactive engagements** and **deep technical assessments**. * Collaborate closely with Microsoft engineering and support teams to address escalations, share feedback, and align solutions with platform evolution. * Drive creation and reusability of IP including **scripts, tools, and technical documentation** to support scalable SfMC engagements. * Act as a **trusted advisor** to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. * Provide Technical Leadership & Scale Innovation: Mentor and upskill others, contribute to frameworks, methodologies, and intellectual property, lead cross-functional collaboration, share industry insights, and drive improvements that enable scalable, repeatable customer and partner success. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experienceAdditional Preferred Qualifications: • 10+ years of experience in cloud data platforms, with a strong focus on Azure. • Hands-on experience with Azure Databricks, Azure Machine Learning, Azure Data Factory, and Azure AI services (including Cognitive Services and OpenAI) in secure environments, including data warehousing, ETL pipelines, and real-time data processing. • Proven expertise in data engineering, data science workflows, and ML model deployment using Azure tools. • Experience designing and implementing end-to-end AI/ML solutions in enterprise environments. • Strong understanding of distributed computing, big data processing, and data lake architectures. • Familiarity with Cosmos DB and SQL Server will be helpful. • Experience with Azure architecture, including IaaS, PaaS, and serverless components. • Ability to use debugging tools, trace analysis, and source code to troubleshoot and optimize performance. • Solid understanding of networking, security, and resilience in cloud-native applications. • Strong problem-solving skills and ability to work collaboratively in cross-functional teams. • Excellent communication skills in international environments – both spoken and written English. • Effective learning and presentation skills, with comfort in addressing both small and large audiences. • Ability to work under pressure and meet deadlines. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>