About this role
The Associate Case Manager works within a team environment to review potentially high-risk prospects, clients, accounts, and transactions. The role requires strong judgment and analytical capability to identify significant issues, drive appropriate escalation and resolution through established forums, and minimize losses and reputational damage. The Associate Case Manager provides clear documentation and communication, advises Bankers and support staff on risk issues, mentors junior team members, and builds effective relationships with Bankers and risk management partners across the firm.
Job Responsibilities
- Receive inbound alerts and determine appropriate disposition, including escalation to Committee when warranted.
- Review negative news and information generated through corporate-wide screening to identify risk implications.
- Assess transaction-related alerts to evaluate risk drivers, context, and required actions.
- Evaluate financial crime alerts and recommend next steps consistent with applicable risk frameworks.
- Identify elder or vulnerable concerns and escalate appropriately to minimize client harm and firm risk.
- Advise Bankers on addressing identified risk matters and required follow-up actions.
- Perform due diligence and formulate disposition recommendations for the Private Bank (PB).
- Partner with Bankers to develop submissions for Reputational Risk, AML, and Elder or Vulnerable meetings.
- Guide Bankers on risk tolerance and client fit considerations within the PB.
- Collaborate with Bankers to prepare submissions to the Client Review Forum addressing risk tolerance and client fit.
- Counsel Bankers on client exits for cause, including documenting rationale and supporting governance processes.
- Participate in client risk projects and related initiatives as required.
- Document findings, decisions, and rationales clearly to support consistent execution and auditability.
- Mentor junior team members by sharing best practices, coaching on analysis, and reinforcing escalation standards.
- Build relationships with Bankers and risk management professionals across regions and divisions to coordinate issues and align on outcomes.
Required Qualifications, Capabilities and Skills
- Bring 3+ years of experience in the financial services industry and/or risk management.
- Earn a BA/BS degree or demonstrate an equivalent, proven risk management and/or client service track record.
- Analyze complex problems with strong attention to detail and disciplined issue identification.
- Exercise sound and balanced judgment when evaluating risk signals and recommending dispositions.
- Communicate effectively in writing and verbally, including producing clear documentation of findings and decisions.
- Coordinate issues, findings, and practices with colleagues across regions and/or divisions.
- Prioritize effectively in a fast-moving, high-pressure, constantly changing environment.
- Apply business knowledge to new situations and evolving risk scenarios.
- Collaborate effectively as a team player and support shared goals and timelines.
Preferred Qualifications, Capabilities and Skills
- Demonstrate fluency in Spanish and/or Portuguese to support LATAM/GFG front office partners.
- Hold advanced degrees, certifications, or licenses such as JD, MBA, CAMS, and/or Series 7.
- Leverage experience preparing or presenting cases for governance forums (e.g., Reputational Risk, AML, Client Review, or similar committees).
- Apply knowledge of reputational risk, AML, and client risk frameworks to drive consistent, defensible recommendations.