About this role
## Job Summary
▪ ServiceNow System Administration Certified is mandatory.
▪ Implementation Specialist would be a plus
▪ Should possess good behavioural and communication skills
## Job Requirements
- At least 2+ years of SN development experience in ITAM (HAM/SAM) and ITSM modules.
- ITAM (HAM) – Hardware Asset Lifecycle Management, CMDB CI Data Modelling, Asset Discovery & Reconciliation, Hardware Inventory Audits, Asset Depreciation
- ITAM (SAM) – Software License Entitlement & Compliance Management, License Reconciliation (Allocated vs. Consumed), Software Normalization & Publisher Catalog Management, Reclamation Rules, End-of-Life/End-of-Support Tracking
- Expertise in writing JavaScript code and Glide scripting
- Expertise in Service Portal
- Exposure to at least one JavaScript framework like AngularJS or React
- Familiarity with SOA technologies including as REST, SOAP
- Expertise with HTML technologies including HTML, CSS, Bootstrap and AJAX practices
- Expertise on Incident management, Problem management, Change management, Knowledge management, Request Management, and Integrations.
- Experience in coding, object-oriented and modularized software
- Demonstrated aptitude for learning new technologies quickly
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- Experience in designing, developing, scalable and distributed system.
- Strong communication skills (both written and verbal)
Technical Skills Required:
▪ ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
▪ Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
## Education
Completed Bachelors and Masters degree