About this role
Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes.
Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.
What you'll do
- Own portfolio-level performance across revenue, retention, and delivery quality.
- Guide account strategy, ensuring alignment with business goals.
- Lead and coach Account Directors and Senior Account Managers to raise performance and consistency.
- Drive commercial rigor across accounts, including forecasting accuracy and deal quality.
- Identify and resolve systemic delivery, resourcing, and operational challenges.
- Act as the escalation point for high-risk client situations and strategic opportunities.
- Partner with General Managers to provide clear insights on portfolio health and growth.
- Strengthen executive relationships across key accounts, acting as a trusted advisor.
- Ensure consistent application of processes, workflows, and best practices across accounts.
- Drive continuous improvement in how teams deliver, scale, and operate.
What you'll need to succeed
- 12–18+ years of experience in agency, consulting, or client services leadership roles.
- Proven ownership of portfolio-level revenue, retention, and growth.
- Experience managing and developing senior account leaders.
- Strong commercial acumen, including forecasting, deal structuring, and margin management.
- Ability to operate at both strategic and operational levels across multiple accounts.
- Strong executive communication skills with experience managing senior stakeholders.
- Experience identifying and resolving systemic operational challenges.
- Data-driven mindset with the ability to translate insights into action.
- Ability to influence cross-functional teams without direct authority.
- Strong judgment in high-stakes client and business situations.