Customer Service Coordinator

SchaefflerGqeberha, Eastern CapeOn-siteFull-timeMid level, 2–5 yearsListed 4 hours ago

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About this role

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

- Respond to customers inquiries and complaints and detect reasons for logistics problems arising

- Provide explanations and solutions to customers to ensure customer satisfaction

- Coordinate with other departments and external providers to implement corrective actions

- Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals

- Ensure that services delivered are in line with defined quality standards and processes.

- Manage 2 team members.

Your Qualifications

- National Diploma or Bachelor’s degree in Logistics or Supply Chain Management or equivalent

- Experienced professional with 3 to 5 years’

- Experience in SAP

- Proficient in English as a working language

- Analytical thinking skills and results oriented

- Ability to handle and manage stress

- Experience with managing staff (minimum 2)

We look forward to your application.

Your contact

Schaeffler South Africa (Pty.) Ltd.

Georgiana-Eliza Ungureanu

Keywords: Experienced; Coordinator; Full-Time ; Unlimited ; Supply Chain Management;