Fraud Risk Manager

Summary of Role

The Fraud Risk Senior Manager (FRSM) is responsible for providing enterprise-wide leadership and strategic oversight of the Bank’s fraud risk management framework. The role drives the design, execution, and continuous enhancement of fraud prevention, detection, investigation, and response capabilities across all business lines. The position serves as a key risk advisor to Executive Management and Board-level committees, ensures compliance with CBO regulations and international best practices, and leads complex fraud matters involving regulatory authorities and external stakeholders. In addition, the role holds strategic oversight accountability for the Bank’s Business Continuity Management (BCM) framework, ensuring resilience, operational readiness, and crisis preparedness in line with regulatory expectations.

Key Responsibilities

- Fraud Risk Strategy, Governance & Framework Ownership Own and continuously enhance the Bank-wide fraud risk management strategy, framework, and operating model.
- Ensure alignment of fraud risk practices with enterprise risk appetite, regulatory requirements, and Board-approved policies.
- Lead enterprise fraud risk assessments, scenario analysis, and thematic reviews across products, channels, and processes.
- Provide authoritative review and challenge of BRDs, new products, digital initiatives, and strategic change programs from a fraud risk perspective.

- Oversight of Fraud Monitoring, Investigation & Response Lead the investigation and resolution of fraud incidents, including evidence gathering and root cause analysis.
- Provide senior oversight of high-impact and complex fraud investigations, ensuring timely escalation and resolution.
- Approve investigation outcomes, root cause analyses, and remediation actions for material fraud cases.
- Oversee effectiveness of fraud detection systems, analytics, and alert management frameworks.
- Ensure consistent application of investigation standards, evidence handling, and case documentation.

- Executive, Board & Regulatory Engagement Prepare and present fraud risk dashboards, loss trends, emerging risks, and strategic insights to Executive Management and Board-level committees.
- Act as the primary senior point of contact with regulators, law enforcement agencies, and external stakeholders on fraud-related matters.
- Support regulatory examinations, thematic reviews, and audit engagements related to fraud risk and BCM.

- Business Continuity Management (BCM) Strategic Oversight Provide strategic ownership and governance oversight of the Bank’s BCM framework in line with CBO standards.
- Ensure enterprise-wide BCM readiness, including crisis management structures, testing programs, and scenario simulations.
- Review and approve BCM policies, plans, testing outcomes, and post-incident improvement actions.
- Act as senior escalation authority during major incidents or crisis situations.

- Policy, Controls & Risk Metrics Governance Approve and maintain fraud-related policies, procedures, and control standards.
- Define and monitor key fraud risk indicators (KRIs) including detection effectiveness, fraud losses, false positives, recovery rates, and response times.
- Ensure lessons learned from fraud events are translated into sustainable control enhancements.

Requirements

- Omani Nationals only.
- Education: Bachelor’s degree in business, Finance, Risk Management, or a related field. Professional certifications such as CFE (Certified Fraud Examiner) or audit/risk-related qualifications are preferred
- Experience: Minimum 8 years of experience in fraud risk management, operational risk, or audit within the banking sector.