About this role
Role Summary
The Sales Officer provides Ahli Bank customers with a broad
range of financial services that exceed expectations by ensuring each
interaction is handled with competence, efficiency, and professionalism.
Services are delivered promptly and accurately, and any issues are resolved
seamlessly to create a hassle-free experience. This approach enhances customer
satisfaction, fosters long-term relationships, and reinforces Ahli Bank's
commitment to exceptional service and care.
Key Responsibilities
- Achieve Individual Sales and Branch Targets: Consistently
meet or exceed individual monthly sales targets and contribute to the branch's
overall sales performance by supporting the team in achieving collective goals.
- Team Collaboration and Staff Support: Actively contribute
as a team player to achieve branch goals based on key performance indicators.
Provide guidance and coaching to new staff, helping them integrate quickly into
the bank.
- Customer Acquisition and Business Development: Contact
potential customers daily, through both in-branch and outside sales calls, to
identify new business opportunities. Maintain detailed reports on closed deals
and customer interactions.
- Market Awareness and Competitive Analysis: Continuously
observe the competition and maintain up-to-date knowledge of the local market
position to inform strategic decisions and adjust sales approaches accordingly.
- Process Adherence and Audit Compliance: Strictly adhere to
branch processes and promptly report any deviations to the Senior Personal
Banker, ensuring compliance with policies and contributing to a favorable
branch audit rating.
- Service Improvement and Feedback: Provide constructive
feedback on products, services, and processes to help reduce cycle times, lower
costs, and enhance overall customer satisfaction.
- Customer Retention and Complaint Resolution: Work to
minimize customer attrition and grow the bank's customer base by improving
service levels and resolving complex customer complaints in coordination with
other team members.
- Diverse Customer Handling: Provide high-quality service to
customers from diverse demographics, handling inquiries and issues without bias
regarding nationality, income, or race.
- Sales Reporting and Goal Tracking: Attend weekly sales
meetings with the Branch Manager to discuss progress and strategies, report on
target achievements, and participate in follow-up meetings to ensure consistent
performance improvement.
- Process Innovation, Automation and Digitalization: Drive
continuous process improvement through innovative, automated, and digital
solutions where required.
- Business Control and Governance: Ensure adherence to the
bank's policies, regulatory requirements, and industry standards in all
operational activities.
- Self and People Development: Continually update your
knowledge through learning, on-the-job training, or project involvement, and
encourage and support others to do the same.
Requirements
· Omani nationals only.
· Minimum Higher
Diploma; Bachelor's Degree preferred.
· Minimum 5 years of
relevant experience in the banking industry.