About this role
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Celerion offers one of the most experienced clinical pharmacology research networks in the industry.
Do you enjoy providing excellent customer service? If so, we may have the position for you! Celerion is currently seeking a full-timeClinical Research Recruiter to join our clinical study recruitment team.
About the Role
As a Clinical Research Recruiter, you will be the first point of contact for individuals interested in taking part in clinical research studies. You will play a vital role in helping potential participants understand the research process, discussing medical history and study requirements, and determining eligibility for upcoming clinical studies.
This is a fast-paced, people-focused role where strong communication skills, attention to detail, and the confidence to discuss medical information professionally and sensitively over the telephone are essential.
Responsibilites
- Respond to inbound enquiries from individuals interested in participating in clinical studies.
- Conduct telephone screenings to assess participant eligibility against study criteria.
- Collect, interpret, and accurately record participant medical history information within database systems.
- Discuss medical conditions, medications, and study requirements with potential participants in a clear and professional manner.
- Make outbound calls to prospective and existing study participants.
- Provide accurate information regarding study opportunities and participation requirements.
- Maintain confidentiality and comply with all relevant procedures and regulatory requirements.
- Deliver an outstanding participant experience throughout the recruitment process.
Requirements
We're keen to hear from candidates who have:
- Excellent communication and interpersonal skills.
- A confident and professional telephone manner.
- The ability to discuss medical information comfortably, professionally, and empathetically with members of the public.
- Knowledge of medical terminology and an ability to understand and accurately document medical histories.
- Previous experience in customer service, healthcare, recruitment, contact centre, or a similarly regulated environment.
- Strong attention to detail and data entry accuracy.
- Good organisational and time-management skills.
- The ability to work effectively both independently and as part of a team.
- Proficiency in Microsoft Office and other computer-based systems.
Celerion Values: Integrity Trust Teamwork Respect
Celerion is an Equal Opportunity Employer.