About this role
About Us
In the year 2005, a strategic partnership was forged to bring to life an automotive battery that would soon become a household name across the country. TATA AutoComp’s wide-ranging experience in the automotive industry and GS YUASA International’s superior technological knowledge paved the way for Tata Green Batteries. So, with every offering, you are experiencing the distinctive mark of this collaboration.
At the heart of Tata Green Batteries is the need to be automotive and inverter battery manufacturers in India who care and protect the environment. So, we have taken the market by storm with a 90% recyclable battery that gives our customers a range of batteries that fire up your vehicle instantly. Enjoy high cranking power that is testament to our Japanese lineage.
Key Responsibilities
Customer Complaint Management
- Receive, analyze, and coordinate resolution of customer complaints from OEMs.
- Act as the single point of contact between OEM quality teams and internal functions.
- Ensure immediate containment actions at customer locations to minimize production impact.
- Monitor complaint closure within agreed timelines.
Root Cause Analysis & Problem Solving
- Lead root cause analysis using quality tools such as:
8D Methodology
- 5 Why Analysis
- Fishbone Diagram
- Pareto Analysis
- Coordinate with Manufacturing, Process Quality, Supplier Quality, and Engineering teams to identify causes and implement corrective actions.
Customer Interface & Relationship Management
- Attend OEM quality review meetings.
- Present investigation reports, corrective actions, and improvement plans to customers.
- Build strong professional relationships with OEM quality representatives.
- Handle customer escalations professionally and proactively.
Corrective and Preventive Actions (CAPA)
- Track effectiveness of corrective and preventive actions.
- Ensure implementation and validation of permanent solutions.
- Monitor recurring issues and drive continuous improvement activities.
Quality Monitoring & Reporting
- Maintain complaint database and trend analysis.
- Prepare daily, weekly, and monthly customer complaint reports.
- Monitor PPM, rejection trends, warranty issues, and quality performance metrics.
- Support customer audits and quality assessments.
Cross-Functional Coordination
- Coordinate with:
Production
- Quality Assurance
- Process Engineering
- Supply Chain
- R&D
- Ensure timely execution of action plans and closure of quality concerns.
Documentation & Compliance
- Ensure compliance with IATF 16949, ISO 9001, customer-specific requirements, and quality standards.
- Maintain 8D reports, CAPA records, complaint logs, and audit documentation.
Qualification
BE/B.TEch-Mechanical
Experience
3-8 years of experience in customer quality, OEM quality, or manufacturing quality.Experience in automotive, battery, auto-component, electronics, or manufacturing industries preferred.
## Additional Requirement
Strong communication and presentation skills.Customer-centric approach.Problem-solving and analytical mindset.Ability to work under pressure and manage customer escalations.Excellent stakeholder management and coordination skills.