Caregiver & Service Coordination Specialist

Summary of Duties and Responsibilities:

Under the general supervision of the Family Caregiver Support Program Director, the Caregiver & Service Coordination Specialist assists unpaid family caregivers and eligible individuals in accessing information, resources, services, and supports that promote health, wellness, independence, and the ability to remain safely in the community. The position serves as a primary point of contact for caregiver and Title III service inquiries and supports coordination of services throughout the Agency's four-county service area.

The Caregiver & Service Coordination Specialist conducts telephone and in-person assessments, identifies individual needs, coordinates referrals to appropriate service providers, follows up on services, and assists with monitoring service effectiveness. The position also supports the development, coordination, and delivery of caregiver education, wellness initiatives, and evidence-based programs while maintaining fidelity to established program standards.

Qualifications

Must have the following abilities to perform the responsibilities:

- Ability to effectively communicate and build rapport with the general public, in person, by phone, and via email,

- Ability to travel to community and consumer locations within our four county service area (Ashtabula, Mahoning, Trumbull and Columbiana counties),

- Ability to occasionally travel outside of our four-county service area including but not limited to Columbus, Ohio,

- Ability to lift, carry, push and/or pull 20 pounds upstairs as needed,

- Ability to comprehend written material related to essential job functions,

- Ability to accurately document facts related to essential job functions,

- Ability to ambulate enough to access locations which may not be readily accessible.

- Ability to comprehend, recall and apply facts related to essential job functions, and

- Ability to analyze, evaluate, and implements a reasonable course of action based on available information.

Minimum Job Qualifications:

- This position requires a bachelor’s degree and at least three years prior experience in health care, community outreach, community resources, social work, geriatrics or providing information and referrals for long-term care, aging and disabilities or similar information and referral assistance.

- The position requires strong community engagement, communication, organization, assessment, and resource-navigation skills and serves as a bridge between individuals and families, community partners, service providers, and Agency programs.

- Data entry skills required.

- Applicant must demonstrate flexibility in scheduling and adapting to rule changes and productivity changes.

- Applicant must possess a valid driver’s license and proof of automobile insurance.

- Must also pass a criminal background check and drug screen.