About this role
Main Objectives of this position
Process Excellence – Work on Process Improvement initiatives
Performance Management – Manage the Quality promises by regular business reporting of KPI and doing data analysis to identify gaps and propose actionable insights
Qualification and technical requirements
- At least 8-10 years of relevant liner shipping experience
- Excellent process knowledge about HL processes mainly in Customer Service
- Fluent in written and spoken Business English
- Self-starter with strong multi-tasking skills
- A team player with ability to work under pressure and manage small teams effectively
- Strong Stakeholder engagement & management skills across QSC, Region, GCC and HQ
- Carries good knowledge of Business Intelligence tools (VB Macro, QV, AI etc.)
- Good working knowledge of Internal FIS systems
- Good listening, negotiation & convincing skills
- Need to be creative and possess strong Analytical and problem-solving mindset
- Well organized with good time management skills
- Willing to take ownership of tasks and responsibility
- Promotes Best Practice sharing within the Region and HQ through knowledge sharing forums
- Project Management credentials like Green Belt / PMP certification would be an advantage.