About this role
Overview
The Dispatcher serves as a critical communications link during emergency and routine operations. This position is responsible for receiving emergency and non-emergency calls, monitoring security and life safety systems, coordinating response efforts, and providing timely communication to emergency personnel and external agencies.
The Dispatcher operates within a fast-paced environment that requires sound judgment, attention to detail, and the ability to remain calm during high-pressure situations. This role supports the safety and security of personnel, facilities, and visitors through effective emergency communications and incident management.
Responsibilities
- Receive, prioritize, and dispatch emergency and non-emergency calls in accordance with established procedures.
- Monitor security and life safety systems, including alarms, radio communications, and CCTV systems.
- Coordinate and communicate with emergency responders, security personnel, and outside agencies during incidents and emergencies.
- Utilize emergency notification systems and communication platforms to disseminate emergency information when authorized.
- Maintain accurate and detailed incident documentation, including chronological records of events and dispatch activities.
- Complete daily dispatch logs, activity reports, and other required records.
- Monitor multiple communication channels simultaneously and respond appropriately to changing situations.
- Provide timely and professional customer service to callers, employees, and emergency responders.
- Support emergency preparedness and continuity operations during severe weather events, natural disasters, and other emergency situations.
- Other duties as assigned
Qualifications
Minimum Qualifications:
- High school diploma or GED.
- Minimum of one (1) year of dispatch, emergency communications, public safety, security, or related experience.
- Ability to obtain and maintain a DoD security clearance.
- Proficiency with computer systems, data entry, and communication equipment.
- Strong verbal and written communication skills.
- Ability to remain calm and make sound decisions in stressful or emergency situations.
- Ability to work varying shifts, including nights, weekends, holidays, and overtime as required.
- APCO Certification
- Successfully pass background and drug screening
Preferred Qualifications:
- Previous 911, public safety, emergency communications, law enforcement, military, or security dispatch experience.
- Emergency Service Telecommunicator certification.
- CPR and First Aid certification.
- Experience using computer-aided dispatch (CAD) systems, CCTV monitoring platforms, and emergency notification systems.
- Familiarity with NCIC, Ohio Law Enforcement Gateway (OHLEG), or similar law enforcement databases.
- FEMA Incident Command System (ICS) training, including ICS-100 and IS-700 certifications.
Knowledge, Skills and Abilities:
- Knowledge of dispatch operations, emergency response procedures, and communication protocols.
- Ability to multitask, prioritize competing demands, and manage multiple communication channels simultaneously.
- Strong organizational skills and attention to detail.
- Ability to maintain confidential and sensitive information.
- Proficiency with Microsoft Office applications and other business systems.
- Effective problem-solving and critical-thinking skills.
- Ability to work independently and collaboratively within a team environment.
- Strong recordkeeping and report-writing abilities.
## Estimated Salary/Wage
USD $34.07/Hr.