Analyst, Retail Channels (Testing)

The Analyst, Retail Channels (Testing) Ensures the quality and functionality of software products by conducting thorough testing and validation processes before they are released to end-users or clients. This position will be temporary (6 months) and working hybrid, based in Oriental Center building, San Juan, PR

MAJOR DUTIES & RESPONSIBILITIES:

- Collaborate closely with developers, business analysts, project managers, and other stakeholders to understand requirements.
- Validate user stories for assigned projects within the previously agreed service levels.
- Create, organized and maintain testing documentation, including test scripts, test cases, test results, and defect logs.
- Present documented materials to other departments for manual updates and/or training coordination.
- Visit business channels to identify improvement opportunities and present recommendations to the supervisor.
- Monitor the sustainability and adoption of previously implemented projects and identify potential corrective actions.
- Develop project schedules for assigned initiatives and ensure timely completion.
- Participate in projects led by other teams to proactively identify potential issues and align project outcomes with channel needs and expectations.
- Stay up to date with software testing best practices and industry trends to drive continuous improvement.
- Ensure that software updates and changes do not negatively impact existing functionality by performing regression testing.
- Collaborate with developers to incorporate all new or critical functionalities into the automated testing process.
- Participate in deployments to the Staging and Production environments, performing sanity checks to ensure that existing functionalities are not adversely affected after implementation.

EDUCATION AND EXPERIENCE:

- Bachelor's degree in Business Administration or a related field required.
- Minimum of one (1) year of related experience required
- The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
- Excellent verbal and written communications communication skills in English and Spanish.
- Proven working experience as a data analyst with technical expertise regarding data models, database design development, data mining and segmentation techniques.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Knowledge of statistics and experience using statistical packages for analyzing large datasets such as Excel, Access, Power BI, Power APPs and/or Quicksight.
- Excellent organizational and interpersonal skills.
- Ability to work collaboratively and effectively with diverse staff, colleagues, and clients
- Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
- Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
- Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

- Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
- Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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