About this role
Maitre'D/Host:
The primary responsibility of the MaitreD is to ensure guests are cheerfully greeted, whether in person or on the telephone, and to seat arriving guests in a timely manner. They also serve as the restaurants first and last impression and must make sure guests thoroughly enjoy their dining experience.
Essential Functions
- Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
- Provides enthusiastic customer service while interacting with guests and co-workers.
- Approach and greet customer in prompt and courteous manner, thanking them upon departure.
- Determine guests requirements, (i.e., the number in a party, smoking preference, other accommodations required such as wheel chairs access, comps, etc.).
- Seat arriving guests as quickly as possible and determine accurate wait periods as needed.
- Properly rotate server stations when seating guests (requires knowledge of server abilities).
- Assist service staff in ensuring tables are cleared and cleaned after each use, and are set properly.
- Ensure all areas of the restaurant are clean, particularly entrance and podium area.
- Answer telephones using proper phone etiquette as described in company standards.
- Accepts restaurant reservations upon availability.
- Follow proper opening and closing procedures including necessary paperwork and reports.
- Manages all reservation, VIP player tracking and special request functions as well as coordinate guest comping issues with the Racino Host department.
- Accepts payment for orders and provides accurate change; efficiently and accurately uses point of sale system and multiple payment methods.
Knowledge, Skills & Abilities
- Work requires effective communication in English, both verbal and written form in a professional manner.
- Must present a neat and professional appearance.
- Work requires attention to detail and accuracy.
- Work requires interactions with customers, public and co-workers.
- Work requires use of a computer and/or cash register.
- Requires cash handling skills.
- Must be able to work independently and with a team.
- Must be able to stand for prolonged periods of time and/or entire shift.
- Responds to visual and aural cues while adapting to extreme temperature changes.
- Must be able to work at a fast pace and in stressful situations.
- Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
- Must be able to read, write, speak and understand English.
- Familiar with all phases and operations of the kitchen and able to have a sense of urgency and react to changing business demands express excellent communication skills.
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand.
Education and Experience
- High school diploma/GED required.
- Work requires a minimum of 6 months- 1 year work related experience.
Required Certification/License
- Must be able to obtain an Ohio Lottery Commission license.